How to fix The portal is having issues getting an authentication token

Question

I have this when I am trying to go to Azure AD and got this

The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_AAD_UsersAndTenants Resource: Microsoft.graph Details: The logged-in user is not authorized to fetch tokens for extension 'Microsoft_AAD_UsersAndTenants' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 552b335d-7f7a-4450-bdc9-d9f9f9732100 Correlation ID: 4261be2e-490c-4d3b-b06d-b7800d9ba58c Timestamp: 2023-03-20 12:31:31Z

Answer 1

Hi @Abdallah Aqtash , The account needs to be added as an external user in the tenant first. You should sign out and sign in again with a different Azure Active Directory user account.

Please let me know if you have any questions.

If this answer helped you please mark it as "Verified" so other users can reference it.

Thank you,

James

Answer 2

i have also faced the same issue but it is very easy to resolve.

step 1. go on setting in the azure portal

step 2. click on Directories + subscriptions

step 3. change your directory to the default directory. it will change the restricted tenet to the default tenet, and the role changed to the global administrator

Answer 3

Does anyone know how to fix this error please?