Urgent Complaint - Unable to Connect to Server

Ali Karimi 5

I am writing to express my deep frustration and concern regarding the ongoing issue I am facing with connecting to my server. Despite my repeated attempts, I have been unable to establish a successful connection, which is severely impacting my ability to carry out essential tasks and maintain the smooth operation of my operations.

I have diligently tried various approaches, making numerous connection attempts in an effort to rectify the situation. Regrettably, all my endeavors have proven unsuccessful. I have even explored the Azure portal as an alternative method, yet this avenue has also yielded no positive results.

The inability to connect to the server is having a detrimental effect on my productivity and overall efficiency. It is imperative that this matter be addressed promptly, as any further delay could potentially result in significant financial and operational losses.

I kindly request that immediate attention be given to my situation. I implore the Azure support team to urgently investigate this issue and provide me with a comprehensive resolution plan. I believe that a swift and effective resolution to this matter is essential to restoring the functionality of my server and allowing me to resume my activities without further hindrance.

Michael Durkan 12,161 Reputation points MVP

2023-08-11T08:10:55.0433333+00:00

Hi

the first thing you need to do (if you haven't done so already) is raise a support request:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

You'll need to provide full details of your problem, what server you can't connect to, error messages/details and screenshots if possible.

Thanks

Michael
Ali Karimi 5 Reputation points

2023-08-11T09:07:24.3+00:00

Thank you for your swift response and guidance.

I want to confirm that I have indeed raised a support request as per your recommendation. I have provided comprehensive details regarding the issue I am encountering with connecting to the server. Additionally, I have included specific information about the server in question, along with any relevant error messages and details. I have also attached screenshots to further illustrate the problem I am facing.

Despite my best efforts, the issue persists, and I find myself in a situation where I am unable to establish a successful connection to the server. This predicament is causing a significant disruption to my operations, and I am deeply concerned about the potential impact on my work.

I kindly request your continued assistance and prompt attention to this matter. As I rely heavily on the server's functionality, a swift resolution is of the utmost importance to me. I understand the importance of providing accurate and detailed information to aid in the troubleshooting process, and I assure you that I have taken all necessary steps to provide a comprehensive overview of the issue.

Your expertise and support in resolving this matter are greatly appreciated. I eagerly await further instructions or updates on the progress of addressing the connectivity issue.

Thank you once again for your assistance.
Rafael da Rocha 5,091 Reputation points

2023-08-11T11:15:27.87+00:00

Hello @Ali Karimi

only the azure support team will be able to review the information you provided on the support ticket.
This forum, although Microsoft employees participate, is community powered and no other user will be able to assist on issues that would require back-end validation.
For users in the community to suggest possible solutions, you would have to provide additional details like error messages or recent changes that might be related to the issue.
Carlos Villagomez 1,106 Reputation points Microsoft Employee

2023-08-28T18:03:09.9333333+00:00

Hello @Ali Karimi ,

I hope this message finds you doing well. I am just following up to see if you were able to successfully raise the ticket and see if the support team has provided a resolution to your issue? Please let us know and we'll be happy to assist if needed with any escalations and once you have received a resolution, we would appreciate it if you could please the share the answer with the Community here and I will be sure to repost it as an answer for future users to view who may encounter the same issue.

Thanks!

Carlos V.
Carlos Villagomez 1,106 Reputation points Microsoft Employee

2023-08-29T17:24:30.6733333+00:00

Hello @Ali Karimi

I am following up again to see if you have any updates on your end regarding the support case ticket you have opened and you have been able to successfully resolve the issue? Please let us know if so and would appreciate if you can please share the resolution here.

Thanks!

Carlos V.

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Urgent Complaint - Unable to Connect to Server