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How do I recover my account after being hacked and having one of my security two step verification changed to the authenticator app that I do not have access to?

Juan 25 Reputation points
2023-09-13T08:07:35.4333333+00:00

How do I go upon getting my account back after being hacked & having my two step verification change to something, I do not have access to? I use my Microsoft account to play Xbox but every time I send a recovery account form I get a message back saying due to the fact I have to two step verification they cannot help me recover my account? When I try login I saw my phone# is there but not my alternate email instead it’s the authenticator app which I don’t have access to or ever used. Please help?

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  1. Victor De Nadal 0 Reputation points
    2023-09-15T06:52:00.6833333+00:00

    Mine was hacked in november 2022 and i lost all, my security info got removed and the security agents suspended my account and say "we cant recover it, buy all again" i need to recover it pls, i have 10 years progress

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