Company Portal doesn't start after installing (AutoPilot)

Question

Hi,

Several users experience since last Friday issues with opening the company on a new AutoPilot device.

We use the "Company Portal" app from the "Windows Store (new) for several months now and always the installation goes well but since Friday we experience the issues.

When the user want to open the company portal, nothing happen. We searched the intune logs, event viewer and Intune but can't find a solution for this issue. Intune registered the app as "installed" and it's installed, but not working.

We tried to remove the application but when we do that in the settings menu, the application shortcut still exists, also after a reboot. We run a powershell line to check if the application is installed, but we don't get any output. When we tried it on my AutoPilot device, I get output that the application is installed.

Kind Regards,

Rémon

ICT System Administrator

Answer 1

@Remmers, Rémon Did it only occur in autopilot devices? Please check if this situation occurs in other devices.Meanwhile, please try to refer to the following link to repair Company Portal App.

https://www.prajwaldesai.com/repair-intune-company-portal-app/

Answer 2

@Remmers, Rémon,Thanks for posting in Q&A.

Here are the method you can refer in the following link to check the app installation status on targeted device.

https://www.higginson.org/troubleshooting-autopilot-application-deployments/

Non-official, just for reference.

Or you can try to fix company portal follow the link below.

https://www.prajwaldesai.com/repair-intune-company-portal-app/

Non-official, just for reference.

Moreover, you can assign the app as uninstall to uninstall the app and try to re-deploy it again.

Please try above information, if there is any update, feel free to let me know.

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Answer 3

How Company Portal is assigned? I have seen some strange behavior if it is assigned to devices. To make sure it works after autopilot, I suggest you assign it to users as required and take it away from ESP. Make it flow after ESP is done and user is just logged to desktop.