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Azure Open AI Studio: Completions call failed. Please try again.

Jaiswal, Nitin - Admin 5 Reputation points
2024-05-02T12:53:37.5766667+00:00

I have a active subscription for Azure.

I have been using Azure Open AI Studio where I have deployments for GPT 3.5 Turbo and GPT 4 Turbo.

Yesterday, my local Python Environment started to throw the following error:

semantic_kernel.exceptions.function_exceptions.FunctionExecutionException: Error occurred while invoking function geha_assistant_function: ("<class 'semantic_kernel.connectors.ai.open_ai.services.azure_chat_completion.AzureChatCompletion'> service failed to complete the prompt", APIConnectionError('Connection error.'))

Then I went to Azure Open AI Studio to see if things are working. But it was not.

I received the following errors on Notifications under Azure Open AI Studio (screenshot below)

User's image

Then I went into Chat Playground and received same error:

I even regenerated my Keys for my Azure OPEN AI resource but that didnt work.

I even created a New Deployment but still facing the same issue.

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  1. navba-MSFT 17,735 Reputation points Microsoft Employee
    2024-05-03T01:42:12.6366667+00:00

    @Jaiswal, Nitin - Admin Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

    Please follow the below action plan and check if that helps:

    Plan 1:

    Could you please check if you have enabled the All networks access under the Networking setting within your Azure OpenAI resource as shown below ?

    User's image

    Plan 2:
    Ensure that there are no Private endpoints configured:

    User's image

    Plan 3:

    Could you please confirm if you have a proxy / firewall within your corporate network ? If Yes, Please check if you can bypass it and then try testing again.

    Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.

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