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How to login back into Windows after device retired from Intune

Jon Chu 0 Reputation points
2024-05-14T16:15:43.8466667+00:00

Hi Support,

We retired a laptop from Intune so that a user can keep his work machine as personal after leaving the company. However, as soon as the machine is retired, he's unable to login, even with known correct login PIN or password. Please note that the machine does not have local admin account available. We need a solution to get the user access to the laptop. What causes this issue and what's the solution? Please advise.

Thank you,

Jon

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune Enrollment
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Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Xenia-MSFT 315 Reputation points Microsoft Vendor
    2024-05-15T01:39:57.2566667+00:00

    @Jon Chu Thanks for posting in our Q&A.

    For retire action, it removes managed app data, settings, and email profiles that were assigned by using Intune. The device is removed from Intune management. It will not remove any personal data. Generally, we will make sure that there is a local account before we do retire action.

    From your description, there is no local account. Honestly, there is no method to solve it via intune.

    Based on my research, I find someone has met this similar issue. He tried to restart in "Safe" mode which magically creates a default Administrator local account.

    https://techcommunity.microsoft.com/t5/microsoft-intune/unable-to-login-to-device-after-retiring-from-intune/m-p/74090

    Start your PC in safe mode in Windows:

    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    Please try and check if it is helpful.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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