Remote desktop capabilities through third party
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, or analysts, automatically |  Jan 31, 2020 |
- | Apr 1, 2020 |
Business value
Businesses can offer customized and expedient support to customers by allowing agents to access the customer's machine remotely to address their issues.
Feature details
The ability for agents to remotely access the desktop with customers is critical in many customer support scenarios. Agents can better help customers when they can view the customer's device to see what's happening, as well as access the device remotely to address the issue. We are providing APIs and related artifacts that allow partners to integrate an existing third-party remote assistance solution with Omnichannel for Customer Service.