Dynamics 365 Field Service mobile app updates for field technician efficiency

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Aug 3, 2020 Nov 2, 2020

Business value

Our next generation Field Service mobile app is built on the Microsoft Power Apps platform. For 2020 release wave 2, we'll release the next set of features for our out-of-the-box solution aimed at driving field technician service success.

Feature details

  • Push notifications to alert technicians of important updates, such as a new or canceled booking.
  • Customized reporting.
  • Offline enhancements (such as sync performance improvements, manual force sync, and the app runs offline by default).
  • Record service with photos, videos, and files up to 32 MB.

Note

This feature is available in Unified Interface only.