Availability of Customer Service Hub

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The Customer Service Hub app is automatically installed in the environments that have customer engagement apps, such as Customer Service and Sales Hub.

The salient features of the integrated solution are as follows:

• Existing customers can access Customer Service Hub in their environment. To learn more: Introduction to Customer Service Hub.
• Users with the Customer service app access security role can view and use the app. To learn about granting or revoking the role, see Assign a security role to a user.
• If you delete the app manually, it will be installed automatically during the next update cycle.
• You can determine which users will have access and visibility to the app using security roles. To learn more: Manage access to Power Apps apps by using security roles.