Troubleshooting in Windows Mixed Reality

If you run into trouble with your immersive hardware, it's important to diagnose the general issue area and then refer to the following articles for more detailed help.

Here you will find the support options for the following options ensuring you are directed to the right information with least hassle. We also cover community resources and self-service content options for you to explore:

Note

In honor of the newly released HP Reverb G2 headset and controllers, we've compiled a dedicated FAQ page for all things G2. This article covers everything from connection problems and image clarity to motion controllers issues and running Mixed Reality.

• Get your community help options
• Get your self help options

Community help options

For answers on your developer questions from the community developer ecosystem, ask your question on Stack Overflow or Reddit.

Post a question on Reddit

• Windows Mixed Reality on Reddit

Post a question on Stack Overflow

• Windows Mixed Reality on Stack Overflow

Troubleshooting topics

When you run into trouble with your immersive hardware, it's important to diagnose the general issue area and then refer to the following articles for more detailed help.

Installation and setup issues

For issues with installation, running Windows Mixed Reality, setup errors, minimum PC requirements, or admin permissions, check out these two FAQs:

• Installation errors
• Setup related issues

Hardware issues

For problems with your physical headset device, cable connections, connection errors, launching the Mixed Reality Portal, and black or blank headset displays, check out the following articles:

• Headset connectivity
• Headset display
• Motion controllers

Core experience issues

If you're experiencing issues with creating boundaries, hearing or not hearing sound, Bluetooth audio, or headset tracking, check out the following FAQs:

• Help with boundaries
• Support for most common speech and audio issues
• Tracking system

VR experience issues

If you're having issues with SteamVR games, installing Windows Developer Mode, or viewing WebVR content in a browser, the articles below are the place to be:

• Support with SteamVR
• Support with WebVR

Performance issues and immersice hardware related issues

If you're PC is running slow, getting too warm under the hood, or just experiencing choppy visuals, we've got you covered:

• General performance related issues
• Immersive hardware related issues