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Resolve a threat found by Lookout for Work on Android

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The Lookout for Work app is a Mobile Threat Defender service that identifies potential threats on your Android devices. These threats are reported to the Company Portal app, and appear there as unresolved, noncompliant issues. As long as these threats are present, you may be unable to:

  • Connect to corporate e-mail
  • Connect to corporate Wi-Fi
  • Connect to SharePoint Online
  • Sync corporate files with OneDrive
  • Access company apps

This article describes how to recognize Lookout for Work threat alerts and what to do to resolve them.

Troubleshoot virus or security threat

Regain access to your company's resources when the Lookout for Work app detects a security or virus threat.

  1. If a virus or security threat is detected, you'll receive a message like the one shown in the screenshot below. Tap the device management portal link to open the Company Portal website.

    Example screenshot of a Lookout for Work error message, with a link to Company Portal website and blue OK button.

  2. Select your device.

  3. Read the warning that appears below your device. It will instruct you to open Lookout for Work to fix the virus or security threat.

    Example screenshot of the Company Portal device page, showing the Lookout for Work warning.

Troubleshoot an app threat

If you install an app that Lookout for Work identifies as a threat, you'll receive a message like the one shown in the screenshot below.

Example screenshot showing a Lookout Virus Alert message over the Lookout for Work app interface. Shows three buttons: "Close," "More Info," and "Uninstall."

To regain the access you've lost to your company email and data, uninstall the questionable app. As long as the app is on your device, you'll be unable to access company resources.

Still need help? Contact your company support. For contact information, check the Company Portal website.