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Microsoft Authenticator App Activating account issue

Lukasz W 30 Reputation points
2023-10-05T16:33:35.7233333+00:00

Hi, when I'm trying to Add work account on the authenticator app it stuck after scanning QR code and says: Activating. Please wait... but nothing happen until the QR code expires. Reinstalling the app didn't help. Please advise how to fix it.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Andrew Lane 0 Reputation points
    2023-11-07T17:18:36.45+00:00

    I had same issue. ms authenticator is rubbish.

    I installed google authenticator, Logged into my MS Office account, went to security info, Added a new sign-in method for Authenticator, followed "use different app" link, used google authenticator to add account. I can now use 2FA with google authenticator.

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  2. Basic 0 Reputation points
    2024-05-17T08:57:36.43+00:00

    I had the same problem, and I finally managed to get it solved!

    It is a problem with the internet. I switched from my router Wi-Fi to my modem Wi-Fi, and the app worked. In like 2 seconds the please wait... message was gone and I was asked to confirm the account.

    So it has something to do with the internet settings of the network.
    Don't know how exactly.

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  3. Basic 0 Reputation points
    2024-05-17T08:58:46.8666667+00:00

    please delete this message