Here is the error: and logs: setupact.log Please suggest.

Hello @ sns , As per the error log 2023-12-05 05:59:58, Error SYSPRP Package Microsoft.MicrosoftEdge.Stable_119.0.2151.72_neutral__8wekyb3d8bbwe was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image. 2023-12-05 05:59:58, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2. 2023-12-05 05:59:58, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2. 2023-12-05 05:59:58, Error SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2 ///////////// It is complaining about the application Microsoft.MicrosoftEdge !! Can you run the below command in the powershell prompt before you run the sysprep: get-appxpackage -allusers -name "Microsoft.MicrosoftEdge" | Remove-appxpackage Then retry the sysprep ! Let us know if that helps ! Regards, Shiva.

Sys preparation is failing

sns 9,226

Here is the error:

User's image

and logs:

setupact.log

Please suggest.

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Jørgen Lund 10 Reputation points

2024-01-11T04:41:12.55+00:00

I have the same problem :-( Is there any solution?
StrangeTech 26 Reputation points

2024-01-23T18:55:02.8266667+00:00

Is there any way to provision the app for all users?

1 answer

shiva patpi 13,146 Reputation points Microsoft Employee

2023-12-06T06:30:31.2+00:00

Hello @sns,

As per the error log

2023-12-05 05:59:58, Error SYSPRP Package Microsoft.MicrosoftEdge.Stable_119.0.2151.72_neutral__8wekyb3d8bbwe was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.

2023-12-05 05:59:58, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.

2023-12-05 05:59:58, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.

2023-12-05 05:59:58, Error SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2

/////////////

It is complaining about the application Microsoft.MicrosoftEdge !!

Can you run the below command in the powershell prompt before you run the sysprep:

get-appxpackage -allusers -name "Microsoft.MicrosoftEdge" | Remove-appxpackage

Then retry the sysprep ! Let us know if that helps !

Regards,

Shiva.
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2 people found this answer helpful.
Veen, RB ter (ict) 10 Reputation points

2023-12-14T15:55:39.4366667+00:00

Does not work!

kangupt-MSFT 20 Reputation points Microsoft Employee

2023-12-19T12:40:16.1466667+00:00

Hello Veen, RB ter (ict),

Please share the message and new error log.

-Kanika

kangupt-MSFT 20 Reputation points Microsoft Employee

2024-01-04T06:25:55.09+00:00

Hello Veen, RB ter (ict),

Please share the message and new error log.

-Kanika

Klown Icle 15 Reputation points

2024-01-07T06:56:08.8533333+00:00

It fails to remove the package because it is a essential windows 10 package and it cannot be removed. That's the gist of the error. The Dec 2023 updates really messed up sysprep. I've been having issues and so have a number of others.

Jørgen Lund 10 Reputation points

2024-01-11T04:45:54.62+00:00

I make it run without error if Generelize is opt out !?

Rafał Studnicki 21 Reputation points

2024-01-11T10:31:46.68+00:00

I have the same problem with sysprep on Windows 10, did you find a solution?

Veen, RB ter (ict) 10 Reputation points

2024-01-11T11:03:08.45+00:00

Today let's give it another try...

Just simple TS --> install W10 --> Updates --> Language Packs
We installed all the updates from last Patch Tuesday.
Add the last known dutch language pack W10.
Sysprep to capture the image.

And just like a month a go the same error.

Veen, RB ter (ict) 10 Reputation points

2024-01-17T13:39:12.3566667+00:00

Solved and tested by downloading new W10 ISO
https://www.reddit.com/r/sysadmin/comments/18gp6pc/comment/ke6qc8w/

StrangeTech 26 Reputation points

2024-01-23T19:21:26.6733333+00:00

I'm having the same issue with LTSC 21H2. There isn't a later version I can get. is there a way to change the provision of an app, to all users?

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Jamie McCudden 0 Reputation points

2024-02-05T12:11:35.12+00:00

do we think that this months cumulative update will cure this issue ? i to am also facing this failure and have tried removing and re provisioning the appx to no avail

Rafał Studnicki 21 Reputation points

2024-02-05T12:15:03.0833333+00:00

I upgraded my image to W11 and sysprep works fine.

James Mccormick 10 Reputation points

2024-02-14T20:03:22.21+00:00

Can confirm the February update did not fix this

Dael Sutton 0 Reputation points

2024-02-19T22:33:23.2466667+00:00

I have the same issue with that Edge appx package - can this be set to be installed for all users instead of just the reference PC audit user? There used to be a way to remove the 'NonRemovable' flag for the appx bundle via a convoluted process using sqlite & db triggers, but I'd hate to have to go that far. Alternately, does Microsoft know this is an issue since the December updates?

kangupt-MSFT 20 Reputation points Microsoft Employee

2024-05-09T11:14:27.9+00:00

Hello James,

Please open a ticket with windows team to help you with the sysprep issue.

-Kanika
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Sys preparation is failing

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