How to fix sync stuck in "setting up sync" on edge 124.0.2478.80 running on Ubuntu Linux

Question

Login to azure to sync with browsers on other devices is no longer working on Ubuntu Linux, it is stuck on "setting up sync". I tried deleting my profile via the gear(manage profile seetings) on the sync panel and then signing back in, no dice. I deleted my client ID from the details that follow.

details: Summary

Transport State	Configuring data types
Transport State	Configuring data types
User Actionable Error	None
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	AAD

Version Info

Client Version	Microsoft Edge Linux 124.0.2478.80 (b05b378d17057fdf79080fa82d92e1370adf2627)
Client Version	Microsoft Edge Linux 124.0.2478.80 (b05b378d17057fdf79080fa82d92e1370adf2627)
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities/

Environment Info

Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities/
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities/
Server Environment	Prod_EastUS2_000e
Migration Stage	NotStarted
Fetch Result	SUCCESS
Fetch Message

Identity

Sync Client ID
Sync Client ID
Username
Sync Consent	true

Credentials

Requested Token	2024-05-07 14:11:21 -04
Requested Token	2024-05-07 14:11:21 -04
Received Token Response	2024-05-07 14:11:22 -04
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None

Credentials for Key

Requested Token	2024-05-07 14:11:21 -04
Requested Token	2024-05-07 14:11:21 -04
Received Token Response	2024-05-07 14:11:22 -04
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None

MSA Account Key Status

Download Key Result	Uninitialized
Download Key Result	Uninitialized
Net Error Code	Uninitialized
HTTP Response Code	Uninitialized
Process Key Result	Uninitialized
Set Key Result	Uninitialized
Fetched Key Count	0

AAD Account Key Status

Pack/Unpack Key Result	Unpack success
Pack/Unpack Key Result	Unpack success
Last MIP Result	Success
Last Key Status	Normal. 2024-02-15 20:46:53 -05
New Key State	None
Key Commit Response	n/a
Set Key Result	Success
Packed/Unpacked Key Count	11

Local State

Server Connection	OK since 2024-05-07 14:31:05 -04
Server Connection	OK since 2024-05-07 14:31:05 -04
Last Synced	Just now
Sync First-Time Setup Complete	true
Sync Cycle Ongoing	false
Local Sync Backend Enabled	false
Local Backend Path	Uninitialized
Seen FRE Sync Consent	false
Confirmed FRE Sync Consent	false

Network

Throttled or Backoff	false
Throttled or Backoff	false
Retry Time	2024-05-07 14:31:05 -04
Notifications Enabled	false

Encryption

Explicit Passphrase	false
Explicit Passphrase	false
Passphrase Required	false
Cryptographer Ready To Encrypt	true
Cryptographer Has Pending Keys	false
Encrypted Types	Bookmarks, Preferences, Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Autofill Custom Data, Edge Autofill Form Field Data, Edge Autofill Form Field Ss Data, Themes, Typed URLs, Extensions, Search Engines, Apps, App settings, Extension settings, Dictionary, App List, Arc Package, Printers, Reading List, Send Tab To Self, Wifi Configurations, Web Apps, OS Preferences, Workspace Desk, Collection, Collections Metadata, Edge E Drop, Edge Hub App, Edge Wallet
Has Keystore Key	true
Keystore Migration Time	2020-06-15 09:00:43 -04
Passphrase Type	PassphraseType::kKeystorePassphrase
Explicit passphrase Time	n/a
Trusted Vault Migration Time	Uninitialized
Trusted Vault Version/Epoch	0
Next Key Request Time	2024-09-06 00:13:53 -04

Status from Last Completed Session

Sync Source	Uninitialized
Sync Source	Uninitialized
GetKey Step Failed	false
Download Step Result	Uninitialized
Commit Step Result	Uninitialized

Running Totals

Notifications Received	0
Notifications Received	0
Updates Downloaded	1
Tombstone Updates	0
Successful Commits	0

Answer 1

Hi @Petersen, Rich,

You can go to Settings > Profiles > Sync > Re-sync data to this device and then select on "Re-sync".

If sync problems persist after a resync, you can select "Still having sync problems? Try another option" to see more steps and then select "Reset sync". You can refer to this link: https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud#perform-a-reset-to-fix-a-synchronization-problem

You may also refer to the article-"Diagnose and fix Microsoft Edge sync issues".

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