Why am I limited to what VM size is available to me on my new pay-as-you-go Azure subscription?

Damon Villar 60

I created a new Azure pay-as-you-go subscription using my credit card last week and today I went to create a new Vm and many of the VM sizes are unavailable to me (ie. sizes 'A', 'B', 'D', 'E') None of these VM sizes are available to me. They all have 'Request quota' next to them, and I do not understand why. I want to create these VMs in the South Central US region. What do I need to do to make these VM sizes available?

User's image When I go to Usage and quotas in my subscription there are no quotas listed.

User's image

1 answer

TP 79,331 Reputation points

2024-05-20T18:42:38.9033333+00:00

Hi Damon,

On left click on Resource providers blade, then on right side select Microsoft.Compute and click Register button at top. It takes some time to register the provider, so wait about 20 minutes or so and then check to see if the list of Quotas has populated.

By default, you should have many different VM Families with available vCPU quota. In addition, it is normal for the more expensive VM families for the default quota to be 0 vCPU and you just need to request increase if you need it.

Please reply back with your results, whether positive or negative. It would be helpful if you make a new screenshot showing the default quotas that show up so I can glance at it to see if it appears normal. Depending on what happens you may need to open support request and have them fix your subscription on the backend.

Thanks.

-TP
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Damon Villar 60 Reputation points

2024-05-20T19:20:38.09+00:00

TP,

Thanks for the information. After registering Microsoft.Compute on the resource providers blade I now have quotas showing up on the Usage and quotas section of my subscription. However, I am still unable to select a specific VM size when creating a new VM. What do I need to do now?

TP 79,331 Reputation points

2024-05-20T19:30:43.7233333+00:00

What does it say if you hover your mouse over some of the troubleshoot words? When you hover over each one it should show balloon popup with explanation.

It isn't normal to have so many with the troubleshoot warning on them. It is normal to have perhaps a few (it varies), but not as many as you are seeing. If the message in the balloon doesn't give us a helpful clue I'll give you instructions for opening case.

Damon Villar 60 Reputation points

2024-05-20T20:23:16.4266667+00:00

Here is a screenshot of the troubleshoot balloon pop-up.

Also, when creating a VM I still see the 'request quota' link next to the VM size options.

Do you know if Microsoft will charge for creating a service request for something like this?

Damon Villar 60 Reputation points

2024-05-20T20:30:26.16+00:00

This is all I see when I try to create a new VM in the South Central US region.

I just don't understand. I didn't expect to have these types of issue after creating a new pay-as-you-go azure subscription. Is there documentation that explains these types of things.

TP 79,331 Reputation points

2024-05-20T21:58:07.9333333+00:00

Please create a new Service and subscription limits (quotas) support request. You don't need paid support plan to create this type of request. You can use link below to get started:

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/supportrequest

For Issue type, select Service and subscription limits (quotas)

For Quota type, select Other Requests

Click Next button, which should advance you to Additional details tab

Explain that you just created Pay-As-You-Go subscription, but quotas aren't working which is preventing you from creating VM. You can upload screenshot, or if you want to upload multiple screenshots put them all in a .zip file and upload that.

Fill out remaining details, making sure your contact info is correct, click Next, then click Create button. An engineer should contact you within 1 business day.

TP 79,331 Reputation points

2024-05-21T13:22:49.88+00:00

@Damon Villar Any update?

Damon Villar 60 Reputation points

2024-05-21T14:13:51.18+00:00

TP,

Thanks for the information. I submitted the request. Will post back when approved.

Damon Villar 60 Reputation points

2024-05-21T15:14:53.8733333+00:00

TP,

I have submitted the request. Once I hear back from support, I will update this post.

Thanks

TP 79,331 Reputation points

2024-05-21T15:37:52.4033333+00:00

Thanks for the update. Hopefully they will respond and take care of it quickly. Just so you know, normally people don't need to go through this trouble after setting up subscription. It appears something went wrong when yours was created.

Normally the default quotas are present and there are many common VM sizes that you can use to create VMs without requesting quota increase. At the same time, understand that there are a ton of VMs that require quota increase before you can create them, however, the quota is usually approved within seconds so it isn't a big deal.

In addition, by default there are quotas for total number of vCPUs in each region that can prevent you from creating VMs, depending. This quota can be increased if needed and is typically approved right away as well.

TP 79,331 Reputation points

2024-05-29T17:37:05.5433333+00:00

@Damon Villar Any update? If the above was helpful and/or pointed you in the right direction, please click Accept Answer to close up this thread.

Thank you.

TP 79,331 Reputation points

2024-05-31T17:26:51.0466667+00:00

@Damon Villar Please click Accept Answer to close up this thread.

Thank you.
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Why am I limited to what VM size is available to me on my new pay-as-you-go Azure subscription?

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