IT Health

December 2022

Optimize your IT environment with On-Demand Assessments

Services Hub offers On-Demand Assessments to review and maintain the health of your business workloads.

Ensure operational health to improve performance and engage customers.

September 2021

New GitHub titles in Built-in Proactive Services, Services Hub mobile app available

You need technology in your organization to run smoothly from wherever you are. That's why we’ve developed new workshops to help you optimize your security and a mobile app for on-the-go support.

Discover the latest features designed to maintain a healthy IT ecosystem.

GitHub workshops now available in Built-in Proactive Services

Stay on top of the latest technology with the new GitHub workshops in Built-in Proactive Services. These workshops are designed to help you fortify your GitHub security and strengthen your IT environment. Check out these top recommendations in the Services Catalog:

• Admin Training – GitHub Enterprise Cloud: Learn how to configure your GitHub Enterprise Cloud account to meet your organization’s needs and improve the developer experience.
• Admin Training – GitHub Enterprise Server: Get an in-depth understanding of the various options and customizations available on the GitHub platform.
• GitHub Advanced Security Foundations: Discover what Advanced Security can do for you by implementing and configuring a proof-of-concept on your own code.

Connect with your Customer Success Account Manager (CSAM) today to schedule the right services for your business.

Guidance to mitigate Exchange Server security vulnerabilities

Security and compliance are critical to maintaining a healthy IT environment.

In response to the multiple zero-day exploits being used to attack on-premises versions of Microsoft Exchange Server in limited and targeted attacks, we've released a new Exchange Server Vulnerability Investigation and Response workshop in Built-in Proactive Services.

This two-day training will teach you key concepts and best practices regarding the zero-day attacks announced in March 2021.

You’ll learn how to:

• Understand attacks and identify attack vectors
• Quickly address threats in your environment
• Determine if your servers are vulnerable
• Mitigate vulnerable Exchange Servers

Download the datasheet to learn more or contact your CSAM with questions about this service directly from the Services Catalog.

Have you downloaded the new Services Hub mobile app?

Take care of your support needs whether you're at the office or on the go with the new Services Hub mobile app for iOS and Android. It provides you with easy access to support insights and learning courses so you can take care of your support anytime, anywhere.

With the Services Hub app you can:

• Create, manage, and view support requests from your mobile device
• Access thousands of learning titles so you can build your knowledge on the latest Microsoft technology from wherever you are
• Get alerted on important updates to your support requests and upcoming workshops you've enrolled in with push notifications
• Share recommended resources with team members

March 2021

Get the resources you need to maintain your IT health

Manage your IT health more effectively with the latest features and tools in Services Hub. Discover how these resources can help you optimize the performance of your Microsoft technology, keeping it healthy and free of issues so your business can run more smoothly.

Learn about the recent changes we've been making to improve your support experience.

Keep your technology healthy with On-Demand Assessments

Proactively manage your IT health and learn how to get the most from the performance of your Microsoft technology with On-Demand Assessments in Services Hub. These assessments use Microsoft Azure Log Analytics designed to give you simplified IT and security management across your on-premises, hybrid, or cloud environments.

They provide ongoing analysis of your critical workloads and clear recommendations to identify and address risks present in your IT ecosystem.

Set to run on your schedule, there are a wide range of On-Demand Assessments you can use to drill down into issues and get a root cause analysis and suggested actions for resolving issues and mitigating risks. You can set up and easily manage your On-Demand Assessments within the Azure ecosystem using Services Hub Connector. There, you can download an executive summary report and an all-recommendations report of your On-Demand Assessment results to help you answer questions about system performance, uptime, and needed updates. With Services Hub Connector, you can connect to multiple Log Analytics workspaces, set up On-Demand Assessment configurations quickly, and track all your assessment activities from a single location.

Connect with your Customer Success Account Manager (CSAM) to help you get started with an On-Demand Assessment Setup and Configuration service at no additional cost.

Visit the Getting Started page for more information about On-Demand Assessments and how to set up.

View your support services and entitlements on the new self-serve activity page

We've released the Services Hub Customer Activity Page for more visibility into what you've purchased and delivered against your current support agreement(s). It's self-serve, so you can generate your customer proof of delivery (CPOD) report to review at any time.

The new Customer Activity Page—which replaces the Contract Details Page—shows a list of your entitlements for support, assessments, and education along with your service usage. It is broken into two sections: Enterprise-wide packages and Enhanced Solutions packages.

You can view your Enterprise-wide usage summary for such entitlements as Built-In Proactive Services, On-Demand Learning, and On-Demand Assessments. The page also displays helpful suggestions on how you can optimize your use of support services. The Enhanced Solutions packages section provides details on your detailed activity usage and when your package expires.

The Customer Activity Page was created to give you the information you need to better use and understand your available support services.

Access Microsoft Learn courses in Services Hub

You can now access Microsoft Learn courses and see your progress right alongside your Services Hub learning progress in Services Hub. Giving you a more holistic view of your Microsoft on-demand learning, the new feature also enables you to download a copy of your course completion information.

This information will appear if your Microsoft Learn user ID is the same as your Services Hub ID. You can link your Microsoft Learn user ID to the Azure Active Directory account you use to access the Services Hub. Additionally, you can link your accounts within your Microsoft Learn account profile settings under Account Management.

Go to Services Hub Learning to view all available courses today

With Unified Support, Spirit Airlines gets the right tools to proactively manage their IT health

Spirit Airlines speeds move to the cloud, reduces risk by millions of dollars.

Spirit Airlines is moving full speed ahead with a digital transformation and cloud migration. Making it possible is Microsoft Azure plus Microsoft Unified Support accelerating implementation, reducing risk, and delivering the scalability and agility that Spirit needs to support continued rapid business growth.

Microsoft Consulting Services recommended that Spirit build and migrate a new Active Directory to Azure using Active Directory Migration Services. To support Spirit's lean IT staff, Microsoft Consulting Services embedded its own project manager within the Spirit team to help oversee the effort. The result: the bulk of the migration was implemented in three months. With Unified Support, Spirit benefits from organization-wide support and tools to proactively manage the health of its IT environment

October-November 2020

Take control of your IT health

Microsoft is continually making advancements to ensure Unified Support customers can more easily maintain the health of their IT environment.

Learn how you can proactively manage your IT Health and keep your business running as smoothly and efficiently as possible with these new enhancements.

On-Demand Assessments just got easier with Services Hub Connector

Released in August 2020, Services Hub Connector brings Services Hub functionality directly to you in Azure, making it easier for you to maintain your IT Health! You can connect, configure, add, analyze, and continue your On-Demand Assessments activities directly in the Azure ecosystem. Save time by not having to hop back and forth between Services Hub to log in and then back for linking, running, and reporting.

With Services Hub Connector, you can now benefit from:

• Reduced complexity with a single location to run and view reporting for On-Demand Assessments across multiple Log Analytics workspaces
• Quicker On-Demand Assessment configuration setup with the ability to add new assessments to your Log Analytics workspace at once
• Easy access for team members to view assessment results with added permissions for non-Services Hub users

Get started with Services Hub Connector today so you can maintain your IT Health more easily.

Performance customers can accelerate digital transformation with additional Support Technology Advisor services

End-to-end digital transformation is more vital than ever. To ensure your cloud journey is a smooth path every step of the way, Microsoft has expanded Support Technology Advisor (STA) services and included implementation services in addition to the planning services currently being offered.

Tailored to your needs and exclusive to Performance customers, STA is a cloud workload planning and proactive support service delivered by STA-accredited Customer Engineers (CEs). They act as advisors to help you move to the cloud sooner by guiding you through adoption hurdles, removing blockers, and getting you a better return on your cloud investment.

The additional STA services are designed to support customers at all cloud maturity levels on their cloud journey. Customers can choose from 13 workloads like Office 365, Cybersecurity, Power Platform for Dynamics and Office 365, Data, Advanced Analytics and Artificial Intelligence, and Modern Desktop.

Connect with your Customer Success Account Manager (CSAM) today to select the right STA workload for you and start taking advantage of the added flexibility to your STA service.

Unified Support helps a healthcare provider boost its IT Health

Healthcare provider's digital transformation is just what the doctor ordered.

Fullerton Health is in the midst of implementing a digital transformation that's as customized to its business needs as the healthcare services the company provides to its corporate and insurer clients. A phase-one cloud migration is expected to cut costs by 21 percent and follow-up phases will modernize apps and turbocharge innovation. Microsoft has been the organization's strategic advisor and implementer since day one.

So when Fullerton Health wanted to enhance its own health--its IT health, that is--it also wanted a customized prescription. It wanted that solution to help it shed excess costs and boost its defenses against cybersecurity threats.

In addition to providing strategic guidance and implementation, Microsoft also provides Unified Support for Azure, Office 365, and Windows Server. And it helped Fullerton Health to establish IT governance policies and processes to maximize the benefits of the transformation and help ensure smooth implementation moving forward.

July 2020

Evolving with you to help your business needs

Technology is constantly evolving along with your business needs, and for those intrinsic challenges that come with change, Microsoft offers support you can trust to help you find resolutions both quickly and effectively.

Learn more about the latest enhancements we've made to your support experience.

Maintain a healthy IT environment with proactive support recommendations

Microsoft is continually working to ensure Unified Support customers are getting both the proactive and reactive support needed to maintain business continuity, remove technical blockers, and accelerate cloud adoption.

More Proactive Services included in your base support

We have now added an additional 200 titles to Built-In Proactive Services! This expansion gives you more flexibility to select from services beyond the cloud and security so you can achieve the business outcomes you need--from accelerating your move to the cloud to proactively maintaining your IT health included in your Base Support.

Microsoft has added AI-powered proactive recommendations for your support cases in Services Hub. These personalized recommendations generate based on specified incident trends and details from your support cases and link you directly to related resources in the Services Catalog. They are a great way for you to gain insight into actions you can take to avoid future issues and maintain a healthy IT environment. Select Contract Details or visit the Services Catalog within the Services Hub to view the expanded list and connect with your Technical Account Manager today to schedule the right services for your business.

Take control of your IT health and check out these recommendations at the bottom of your support request details page in Services Hub.

Unified Support helps Department for Education cut costs

Confidently moving to the Cloud with Microsoft Unified Support

With the mission to help every person achieve their potential through access to world-class education, training, apprenticeships and care, the Department for Education (DfE) oversees 20,000 schools in England. "Last year, our cost savings using Microsoft Unified Support Designated Support Engineers was in the region of £10 million. That's a huge benefit for the Department for Education, and for the people we serve."

View the case study.

Designate more users to raise support incidents

Microsoft updated its Unified Support base package earlier this year to provide support to more users in your organization, allowing for a more streamlined and flexible support experience. The number of additional users you are entitled to is based on your support level and should already be reflected in your account.

Take advantage of this added flexibility by having your Workspace Administrator designate more users within Services Hub, or contact your Customer Success Account Manager (CSAM), formerly Technical Account Manager (TAM), to learn more.