Home page FAQs

This article contains frequently asked questions about the Home page, a feature that provides important information about your IT ecosystem and recommends actions to help you proactively manage your IT environment's health.

What is the Services Hub dashboard?

Your dashboard allows you to stay on top of issues so you can resolve them faster.

How do I set the language in the Services Hub?

You can set your language in the Services Hub footer next to the globe icon.

Can I customize my dashboard?

At this time, the dashboard isn't customizable.

Where does the dashboard data come from?

The data comes from various sources including your agreement, services, and support information.

Can I drill into data on the dashboard to see details?

You can drill into the dashboard tiles to view additional information where available.

What does the Services Hub dashboard display?

You'll find summary information about your Microsoft Services and support information with tailored recommendations.

Why are different fonts used?

The different layout styles help call attention to and organize separate pieces of information.

Can I access the Services Hub dashboard from a mobile app?

Yes, you can see the Service Hub from a mobile browser.

Is there a preferred browser to view the Services Hub dashboard?

You can view the Services Hub in most common browsers.

The data is incorrect in the dashboard. How can I get help?

If you don't see data that is accurate, open a support incident.

Where does the Proactive Services chart come from?

The Proactive Services chart shows you a breakdown of all engagements, which are listed inside your Services Delivery Plan (SDP). SDPs can span multiple agreement years.

What does Other mean on the Proactive Services chart?

Microsoft Services uses a classic deployment model framework to classify engagements into three categories (Maintain-Optimize-Educate). When a service is delivered as a custom engagement, it's listed outside of that framework as Other.

In Available Services why do I have no Upcoming Services?

Upcoming Services lists services that have been scheduled by your Customer Success Account Manager (CSAM). If this field is empty, it means you have no scheduled services upcoming at this time.

How do I sign out of Services Hub?

To sign out, select your user name at the top right corner of Services Hub and select Sign Out.