Enable User Account - The server is unwilling to process the request.

Ranjithkumar Duraisamy 131 Reputation points
2020-10-05T17:37:04.517+00:00

Hello All, I'm new to Orchestrator. I'm trying to accomplish very basic automation task which is getting failed with below error. Please advise.

The server is unwilling to process the request.

Exception: DirectoryServicesCOMException
Target site: DirectoryEntry.CommitChanges

Stack trace:
at System.DirectoryServices.DirectoryEntry.CommitChanges()
at Microsoft.Accelerators.ActiveDirectoryCore.Internals.SafeDirectoryEntry.CommitChanges()
at Microsoft.Accelerators.ActiveDirectoryCore.Internals.PropertyHelper.LdapStaticHelper.Update(ISafeDirectoryEntry safeDirectoryEntry, ISet35`1 supportedPropertyNames)
at Microsoft.Accelerators.ActiveDirectoryCore.Internals.PropertyHelper.LdapComputerUserPropertyHelper.EnableAndUpdate()
at Microsoft.Accelerators.ActiveDirectoryCore.LdapUser.EnableAndUpdate()
at Microsoft.SystemCenter.IntegrationPack.ActiveDirectory.Execution.EnableUserExecutor.DoAction(Object executionItem)
at Microsoft.SystemCenter.IntegrationPack.ActiveDirectory.Execution.AExecutor.ExecuteNonGetAction(Object executionObject)
at Microsoft.SystemCenter.IntegrationPack.ActiveDirectory.Execution.AExecutor.Execute()
at Microsoft.SystemCenter.IntegrationPack.ActiveDirectory.Execution.ActiveDirectoryProgram.ExecuteProxy(ExecutionProxy proxy)
at Microsoft.SystemCenter.IntegrationPack.ActiveDirectory.AActiveDirectoryActivity.Execute(IActivityRequest request, IActivityResponse response)

System Center Orchestrator
System Center Orchestrator
A family of System Center products that provide an automation platform for orchestrating and integrating both Microsoft and non-Microsoft IT tools.
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  1. Evgenij Smirnov 541 Reputation points
    2020-10-05T19:40:44.82+00:00

    Hi,

    in 9 of 10 cases, "unwilling to process" with enabling a user means the account has no password set.

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  2. Stefan Horz 3,306 Reputation points
    2020-10-06T06:36:56.99+00:00

    Hi,

    yes. I would also ncheck the account.
    Are you using the Microsoft Active Directory Integration Pack for System Center? Check that the account dor the connector used has the appropriate permmissions: In Runbook Designer choose Options / Active Directory and check the account which is set in the connector of the Activity.

    Regards,
    Stefan

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  3. XinGuo-MSFT 13,701 Reputation points
    2020-10-06T09:32:59.867+00:00
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  4. Ranjithkumar Duraisamy 131 Reputation points
    2020-10-06T15:25:49.05+00:00

    I'll check and update.

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