windows update error 80072efe

Kostas Β 1 Reputation point
2020-10-09T09:05:44.88+00:00

I'm getting this error message: windows update error 80072efe. The OS is windows server 2012 R2.

Some people proposed stopping cryptographic services and deleting catroot2 folder. The problem is that i can't stop cryptographic services in any way.

Whenever i stop it and try to delete catroot, it automatically restarts the service! Is there any way to solve this problem?

I also tried TDSSKiller as mentioned in other threads, but found no virus

I'm also attaching the update.log:

31176-updatelog.txt.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Lega 21 Reputation points
    2021-02-11T05:33:51.837+00:00

    if u guys still have the issue, I found the solution;
    Download KB3138612 https://www.catalog.update.microsoft.com/Search.aspx?q=KB3138612

    66775-ss.png

    4 people found this answer helpful.
  2. Dale Kudusi 3,211 Reputation points
    2020-10-12T07:46:06.183+00:00

    Hi,
    The error code 80072efe indicates: The connection with the server was terminated abnormally.
    Please Make sure there are no firewall rules or proxy to block Microsoft download URLs.

    You could try the following:

    1. Click on Start, and then click Run.
    2. Type cmd in the Open box to get a DOS prompt.
    3. Type "net stop wuauserv" without the quotes at the command prompt, and press Enter.
    4. Delete (or put in recycle bin) the contents of C:\WINDOWS\SoftwareDistribution (but not the SoftwareDistribution folder)
    5. Type net start wuauserv at the command prompt, and press Enter.
    6. Now try Windows Update again.

    Best regards.

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    1 person found this answer helpful.
  3. Dave Patrick 426.1K Reputation points MVP
    2020-10-15T12:48:30.607+00:00

    I'd make sure the problematic one has access to
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting#device-cannot-access-update-files

    Also as a work-around for the problematic one you can download from update catalog and install them manually.
    https://support.microsoft.com/en-us/help/4009470/windows-8-1-windows-server-2012-r2-update-history
    https://www.catalog.update.microsoft.com/

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.
  4. Polo Talnir 6 Reputation points
    2021-02-23T05:15:02.397+00:00
    1 person found this answer helpful.
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  5. Dave Patrick 426.1K Reputation points MVP
    2020-10-09T12:11:09.283+00:00

    Looks like there may be something blocking access to windows update site.
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-errors

    --please don't forget to Accept as answer if the reply is helpful--

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