Why am I asked to "Confirm my email address" every time I open Azure Portal?

Jonathon Leight 11 Reputation points
2020-10-12T21:49:56.587+00:00

I've been using the same account and email address for the last four years. As of a few weeks ago, every time I open Azure Portal, I get a modal window asking me to "Confirm my email address":

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If I click the Update button, I get a confirmation that it worked:

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However, as soon as I open Azure Portal again, I get asked to update my email again. I've tried logging out and back in, using different browsers, and incognito mode, but it continues to ask every time I open Azure Portal.

The email address I've provided is correct. It is tied directly to my work Azure Active Directory account. If it has been sending me an email to confirm my email address, I have not received it (I checked my spam folder as well). I receive plenty of other emails from Azure so I know I can receive Azure emails.

Any help would be appreciated. Thanks!

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Marilee Turscak-MSFT 34,061 Reputation points Microsoft Employee
    2020-10-13T00:51:22.737+00:00

    Have you tried prompting for the verification email through "Manage how you sign in to Microsoft"?

    1. Sign in to Manage how you sign in to Microsoft.
    2. A Verify button will be next to any unverified aliases.
    3. Click "Verify" next to your email address, and then click Send email.

    One other thing I can think of is if you had a Premium license assigned to your account and that license expired. In that case you may either need an administrator to reset your password or you will need to have a Premium license assigned.

    Are you able to access everything but just getting prompted, or are you blocked out of the portal by this?

    If none of the suggested methods work, I would suggest creating a support request to get this resolved.

    https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-sign-in-issue

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  2. Jonathon Leight 11 Reputation points
    2020-10-13T15:37:46.317+00:00

    I am not able to sign in to that "Manage how you sign in to Microsoft" link--I assume that's because my account is an AAD account rather than actually being a Microsoft account. Normally I would have to choose to login with a "work or school account", but that link does not give me the option.

    I'm not sure how I would go about checking to see if I have an expired Premium license. I asked one of our subscription admins and they also don't know what this is.

    My actual usage of Azure Portal isn't affected by this--I am able to access everything. It's just very annoying having to wait for the modal to load so that I can dismiss it every time I try to do something in Portal.