not all emails being forwarded

Laura Nelson 6

I have been using microsoft 365 since February 2020 for mail forwarding from "name@keyman .com" to gmail account. recently some emails are not being forwarded. Mail forwarding is "on" in settings and gmail is set up to receive from smpt microsoft. how do I get all email?

Laura Nelson 6 Reputation points

2020-10-16T17:31:19.587+00:00

Additionally, I am getting a message that the provider, Outlook, is rejecting them.
Joyce Shen - MSFT 16,641 Reputation points

2020-10-29T09:19:44.547+00:00

Hi @Laura Nelson , is there any progress about your issue?
Laura Nelson 6 Reputation points

2020-10-29T11:50:09.793+00:00

No, nothing at all. I have removed MS 365 from my DNS records on domain and have a new provider now.. Microsoft is not helpful at all in resolving issues. Very responsive when you want to buy, but when issues occur - non existent.

In all queries and responses, no one has addressed the issue that I am not the administrator. (read this out loud: I initiated the purchase of O 365, set it up, have no employees or IT person. It is only me in my business, how am I not the administrator?)

The problem started October 12/13 when MS made changes and stated it no longer supported my product. (Is that why I'm not admin? I don't have a product they support?)

From my research, the decision to drop mail forwarding on 10/12/20 was made in 2017. Why was I not notified of this when I purchased the product, office 365, in February of 2020?
Joyce Shen - MSFT 16,641 Reputation points

2020-11-05T06:53:02.81+00:00

Hi @Laura Nelson

Sorry for late update, the direct solution is to set your account as administrator in your configuration interface, however, your account is not able to be set as administrator, this is our main blocking issue.

To resolve the issue of your account, I would suggest you contact the support for business products - Admin Help, try to call them with the numbers provided in Phone support

They will help you restore your account permission from backend.

2 answers

udara peiris 671 Reputation points

2020-10-17T00:32:18.31+00:00

you need to check this from Exhange admin center.(If you are not the admin, please contact your O365 admin)
unless forwarding is not blocked from admin level it should be worked fine.

Refer following regarding mail forward from O365,
https://learn.microsoft.com/en-us/microsoft-365/admin/email/configure-email-forwarding?view=o365-worldwide
https://support.microsoft.com/en-us/office/create-reply-to-or-forward-email-messages-in-outlook-on-the-web-ecafbc06-e812-4b9e-a7af-5074a9c7abd0
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Laura Nelson 6 Reputation points

2020-10-17T18:35:07.7+00:00

Accessing the admin center is part of the problem. Any time I try to access admin page, I get the message that I don't have permission.
I don't have employees or an IT person. I purchased the program for mail forwarding for my business and it worked great up until a couple of weeks ago. Not sure why I don't have permission.

This is the message for all emails that should be forwarded.

Delivery has failed to these recipients or groups:

(my name at domain name . com)
Your message wasn't delivered because the recipient's email provider rejected it.

Does this mean that outlook is rejecting it? or is gmail?

at outlook, mail forwarding is turned on.
gmail settings show that I am set up to receive email from outlook.
I have not changed any settings, what has happened?
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Joyce Shen - MSFT 16,641 Reputation points

2020-10-19T05:43:33.28+00:00

Hi @Laura Nelson , can messages sent to other external recipients successfully?

According to the information 'Your message wasn't delivered because the recipient's email provider rejected it.' : the person you sent mail to has banned mail from your address or domain. It could be because you have sent too much mail and they marked your messages as spam.

Use the link below to check if your IP or domain is in black list of any spam

https://mxtoolbox.com/blacklists.aspx

Please also provide the complete NDR message here, and remove the personal information.

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Laura Nelson 6 Reputation points

2020-10-19T11:08:34.737+00:00

Don't know how to use blacklist . com
so is outlook banning me or is gmail banning outlook???

I have provided no person info. don't know what a NDR message is.

It would be extremely helpful if there was a call center to help with this. and not have to wait hours between messages.

Joyce Shen - MSFT 16,641 Reputation points

2020-10-22T09:05:08.717+00:00

Hi, referring to this similar thread:

Outlook email stopped forwarding to Gmail account?

Laura Nelson 6 Reputation points

2020-10-22T17:19:30.257+00:00

that did not help.

back to my other question of how to access admin area. I am the only person in my business, no employees, no IT help. I bought the subscription, set it up, but I am not the admin? How is this possible?

My domain name is not blacklisted. MS made changes as of OCT 12 and because I am not recognized as admin, I cannot make necessary changes.

How about a help line to call?

Joyce Shen - MSFT 16,641 Reputation points

2020-10-23T08:57:41.8+00:00

Hi @Laura Nelson ,

I have discussed with senior engineer, I'm afraid changing the configuration in Security & Compliance Center or through powershell with admin account is the only effective way to solve this issue.

That's quite strange and inconvenient you don't have adminstator account to manage your o365 subscription. Maybe you could consider apply for a new subscription and take a free trial, then you will have the admin permission, and also be able to open a service request with o365 which will be helpful to get support or more information for your previous organization.

Thanks for your understanding!
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