AzureVM agent service goes suddenly to disbaled

Question

Hi,
sometimes I see that Windows Azure Guest Agent Service has went to disabled state which cause few issues like backup failing. What, how or where is best place to investigate issue? Does Windows Azure Guest Agent generate logs and if yes, we can I find it?

Agent has been installed by .msi file (migrated machine) if it has anything to do with this issue.

Answer 1

Hi @Bombbe -

It's possible that the Guest Agent may be outdated, running into errors, or is being force Disabled by other services. You'll want to make sure that Auto-Update is enabled in the config. You can also manually reinstall the Agent if needed. Common troubleshooting steps can be located here: https://learn.microsoft.com/en-us/azure/virtual-machines/troubleshooting/windows-azure-guest-agent

Starting point should be to review the Logs. The Windows Guest Agent Logs can also be located here by default:

• C:\WindowsAzure\Logs\WaAppAgent.log
• C:\WindowsAzure\Logs\TransparentInstaller.log