Remote Desktop, User duplication

Jkyun 1 Reputation point
2020-10-21T16:03:49.54+00:00

Hello, I have a question regarding the remote desktop.
I am using other computer to remotely login to this one.

But whenever I login with same account, the user duplicates in task management.
For example, if my account ID is 'Jay', and each time I login, 'Jay', 'Jay', 'Jay'.. shows in task management > User tab.
And also when I login, all the task I was doing looks like it has disappeared but were processing.

How can I solve this problem?
If I login with same account, I would like to have continuous environment.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Karlie Weng 14,031 Reputation points Microsoft Vendor
    2020-10-22T03:37:16.93+00:00

    Hello @Jkyun

    1. When you log in , a new same username appears, does this happen to every time you log back in ?
    2. What’s their status next to the column Users? Could you please provide a screenshot of it?
    3. What if you sign off user account by right-clicking and selecting “sign off’’, then log out and back in, will the issue persist?
    4. What’s the operating system of both machines?
    5. Please type the following command to identify the users currently signed into the device:
      query session.
    6. When did the issue first occur? And have you installed any update or third party software on the windows server before the issue happened?

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    Best Regards
    Karlie

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  2. Karlie Weng 14,031 Reputation points Microsoft Vendor
    2020-10-26T08:33:07.013+00:00

    Hello @Jkyun

    Good day!

    I'm just following up to make sure you received my last reply.

    You can enable email notifications for a variety of different events in Microsoft Q&A:
    https://learn.microsoft.com/en-us/answers/articles/67444/email-notifications.html

    If you have any further questions or suggestions about this case, please let me know.

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    Best Regards
    Karlie