SharePoint 2019 onpremise Search Alert not sending email alerts

Cowseye 1 Reputation point
2020-10-26T01:26:51.137+00:00

I have been trying to do test this feature on two SharePoint 2019 Server farms. In both instances, I can only get the following to work:

  1. Creation of search alert via alert me.
  2. Access created alerts via Preferences.
  3. Received the email notifying the alert has been created.

However, I did not receive any email further on regarding any changes (I selected all changes for my alert). I had already tested other forms of alerts like change alert of folder (with immediate email) to be working.

How do I debug this? Been trying this for a month but could not get any results....

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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  1. Itch Sun-MSFT 2,556 Reputation points
    2020-10-26T07:22:04.343+00:00

    Hi @Cowseye

    Please clear the configuration cache and perform an IISREST on the server to get all the SharePoint servers up to date on the latest farm information, check if the issue still exists.

    If this problem persists, please check the precautions mentioned in the following article one by one.

    https://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-troubleshooting-checklist.html

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