Bug and Support

marketing-data 1 Reputation point
2020-11-05T21:46:03.08+00:00

Hi

My first question - for bing_ads API; is there a developer forum I can get support? I have issues with the API's and want to find the community for it.

My second question/issue -
I think you have a bug.
I'm using the API and download report - "CampaignPerformanceReportRequest".
The code is similar to here - https://learn.microsoft.com/en-us/advertising/guides/code-example-report-requests?view=bingads-13

When I'm trying to get Today data API returns None file 

time = reporting_service.factory.create('ReportTime')  # set time object  
time.PredefinedTime = 'Today'

But if I'm trying another PredefinedTime I'm getting data. just for PredefinedTime = 'Today' I found issues.
I think you have a bug. can you please check?
Since it worked before. it started to break today.

Microsoft Advertising API
Microsoft Advertising API
A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-11-05T22:04:34.023+00:00
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  2. Eric Urban - MSFT 626 Reputation points Microsoft Employee
    2020-11-07T21:31:00.407+00:00

    Hi @marketing-data , I can confirm that you found the right forum for Bing Ads API questions! Please clarify what error did you observe? If a) the error was
    ReportingServiceNoCompleteDataAvaliable
    and if b) you set
    ReturnOnlyCompleteData='true'
    , then the issue was likely related to the reporting delays described at [https://developers.ads.microsoft.com/Support][1]. On the status page you can hover over Reporting or Reporting API and choose View details. ![38181-screen-shot-2020-11-07-at-11209-pm.png][2] If you request data for 'Today' and it is not yet ready e.g., completion is delayed, then the service would return the ``ReportingServiceNoCompleteDataAvaliable
    error by design. If the reports are still delayed when you read this and if you are OK with getting partial data, then you can set [ReturnOnlyCompleteData][3] to 'false.' Otherwise please provide more details [to support][4] about the repro steps (full request object) and error. I hope this helps! [1]: https://developers.ads.microsoft.com/Support [2]: /api/attachments/38181-screen-shot-2020-11-07-at-11209-pm.png?platform=QnA [3]: https://learn.microsoft.com/en-us/advertising/reporting-service/reportrequest?view=bingads-13#returnonlycompletedata [4]: https://learn.microsoft.com/en-us/advertising/guides/handle-service-errors-exceptions?view=bingads-13#contact-support

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