That Microsoft account doesn’t exist. Enter a different account or get a new one.

Graham Hyland 6 Reputation points
2020-11-06T13:49:02.457+00:00

When trying to log a user onto Windows 10 I get the attached error, the user is an MS365 licensed user, and a different user on the same domain has no problem,
I can actually add this account as a work account but not sign in....
I'm bamboozelled

38018-image.png

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,560 questions

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dave Patrick 426.1K Reputation points MVP
    2020-11-06T14:15:56.543+00:00

    May need to add your microsoft account again. Open All Settings\Accounts\Family & other people\Add someone else

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.
  2. Ismaeel Malik 6 Reputation points
    2021-05-16T18:22:56.113+00:00

    Hi

    My daughter removed my work Hotmail account user name from the alias list and now when I tried to add it back it says it's part of a reserved domain.

    However, when I try to log in with my removed account I receive following message

    "that Microsoft account doesn't exist, try a different account"

    Is there a way to retrieve my Hotmail account back?

    I have tried everything.

    Ismaeel

    1 person found this answer helpful.
    0 comments
  3. Dave Patrick 426.1K Reputation points MVP
    2020-11-06T13:51:14.88+00:00

    Can you sign on here with same account?
    https://www.office.com/

    --please don't forget to Accept as answer if the reply is helpful--

  4. Graham Hyland 6 Reputation points
    2020-11-06T13:57:50.36+00:00

    Yes i can with no issues

    0 comments
  5. Dave Patrick 426.1K Reputation points MVP
    2020-11-06T14:08:19.767+00:00

    Can you logon to windows 10 locally?