SCCM - ADR- Microsoft365 Apps Update Failed

Sokoban 991 Reputation points
2020-11-08T11:33:57.507+00:00

Hi
I have a problem, :-(

I have done a ADR Microsoft 365 Apps Update (Office365). It stops in 50% and I got the error messages

0x80200061(-2145386399)

SCCM has the latest 2006 with fixes,
Configuration Manager 2006 Hotfix (KB4576791)
Configuration Manager 2006 Hotfix (KB4580678)
Configuration Manager 2006 Hotfix (KB4584759)

I don't find any error in ruleengine.log

Please help me to solved that.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
1,999 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
959 questions
Accepted answer
  1. AllenLiu-MSFT 40,076 Reputation points Microsoft Vendor
    2020-11-09T08:47:11.553+00:00

    anonymous user
    Thank you for your feedback.
    So your issue is in the client downloading process not the deployment process.
    You may check DataTransferService.log and CAS.log in client for more details.
    And make sure you have selected all the languages you are using for the Office updates:
    (Third-party link, just for your reference)
    http://redcoat.nl/sccm-office-c2r-update-installation-hangs-on-50/

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Pavel yannara Mirochnitchenko 11,616 Reputation points
    2021-02-17T05:28:07.533+00:00

    I am experiencing the same error code 0x80200061 when the O365 patches are applied during OS Deployment phase. If I let the computer to install only with Windows updates, it will pass, but not with the Office. We are on SCCM 2010.

    1 person found this answer helpful.
  2. Colin Bailey 6 Reputation points
    2021-02-23T09:12:27.753+00:00

    We were seeing this issue in our environment having recently switched over to updating 365 via SCCM.

    Traced the issue back to registry keys from the original Office install. The problematic key in our case was "UpdateToVersion" located at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration.

    It seemed that despite pushing the latest version via SCCM. This key would cause the update process to try and download the version specified which would then fail as it couldn't find the files.

    After deleting the key the update would succeed on next try.

    1 person found this answer helpful.
  3. AllenLiu-MSFT 40,076 Reputation points Microsoft Vendor
    2020-11-09T02:32:18.11+00:00

    @Jonas Öhrvall
    Thank you for posting in Microsoft Q&A forum.
    Could you please provide more details about your issue?
    Did you mean that the download stopped at 50%? You may check the PatchDownloader.log, it records details about the process of downloading software updates from the update source to the download destination on the site server. For automatic deployment rules, if the Configuration Manager client is installed on the site server, this file is on the site server in %windir%\CCM\Logs.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  4. Sokoban 991 Reputation points
    2020-11-09T03:49:43.91+00:00

    Hi thanks for your answer, That I have done ![38168-screenshot-2020-11-09-043936.png][1] and I got the error message in PatchDownload.log Hash verification of file C:\Windows\TEMP\CABFC43.tmp.dat failed, error 0x17 Software Updates Patch Downloader 2020-11-08 12:30:50 9204 (0x23F4) ERROR: DownloadUpdateContent() failed with hr=0x8007362e Software Updates Patch Downloader 2020-11-08 12:30:50 11100 (0x2B5C) ![38120-image.png][2] [1]: /api/attachments/38168-screenshot-2020-11-09-043936.png?platform=QnA [2]: /api/attachments/38120-image.png?platform=QnA

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