A PC is crashing and restarting, ERROR_WINHTTP_NAME_NOT_RESOLVED

Question

Hello, on a PC running RTX application to control a sorting system I'm getting this error:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-CertificateServicesClient-CertEnroll" Guid="{54164045-7C50-4905-963F-E5BC1EEF0CCA}" EventSourceName="CertEnroll" />
  <EventID Qualifiers="49754">86</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2020-11-12T16:05:32.239733900Z" />
  <EventRecordID>17814</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>FQS-ISPCUPSTR-BCK</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="Context">FIVES\FQS-ISPCUPSTR-B$</Data>
  <Data Name="Url">https://IFX-KeyId-8ffd47880e239a3a3a20de13edf101e882a9d21d.microsoftaik.azure.net/templates/Aik/scep</Data>
  <Data Name="MessageText">GetCACaps</Data>
  <Data Name="Method">GET(0ms)</Data>
  <Data Name="Stage">GetCACaps</Data>
  <Data Name="ErrorCode">The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)</Data>
  </EventData>
  </Event>

and afterwards it restarts automatically.
If someone could give me some pointers on which is the source, and maybe how to solve this problem would be really helpfull.

Thank you in advance

Answer 1

When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" (Crash Screen) has come from.

In a lot of instances, the screen only flashes up for a few seconds before re-booting. You can disable this process following the steps in Section 2 below, allowing further analysis of the error.

Blue Screen errors occur when:

Windows detects an error it cannot recover from without losing data.
Windows detects that critical OS data has become corrupted.
Windows detects that hardware has failed in a non-recoverable fashion.

solution

This information is displayed when you turn off Automatic Restart on System Failure.

Here are the steps to disable Automatic Restart on system failure in Windows 8 and 10 (applies to Windows 10, 8 , 7 , Vista and XP)

In Windows 10 in the Taskbar search Box, and on the Start screen in Windows 8 (Start menu in 7, Vista, XP) type System.

Click on the System link displayed.

On the list of links in the left pane, Click on Advanced System Settings

Click on Settings in the Startup and Recovery section

Untick the checkbox that says Automatically Restart

Click on OK

Click on Apply then OK

Next time your system crashes, instead of restarting, it will halt on a screen with an error code and some information associated with the error.

hope this will help you if issue resolve please accept answer and upvote.

Answer 2

Hi,

Just checking in to see if the information provided was helpful.
if yes, you may mark useful reply as answer, if not, welcome to feedback.

Best regards,
Molly