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Element not found in Explorer

Pete M 1 Reputation point
2020-11-14T18:43:19.437+00:00

My PC has suddenly stopped allowing me to browse to my NAS box via Explorer, when I try it gives the message "X:\ is not accessible. Element not found"

I can access it OK via a command prompt and my wife can access from Explorer on her PC

NAS box is a Netgear Readynas Duo mark 1
PC is running 64bit Windows 10 version 20H2 last updated 01 October 2020, I was able to access the NAS after that update for at least a week.

I have run "DISM.exe /Online /Cleanup-image /Restorehealth" followed by "sfc /scannow", neither reported anything.

Nothing is logged in the event log.

I have booted into Safe Mode with networking to check if there is a conflict with some other software but the problem persists.

I've now run out of ideas on how to fix this short of a full reinstall, which I am understandably rather loath to do

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Dave Patrick 426.2K Reputation points MVP
    2020-11-14T19:24:48.713+00:00
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  2. Pete M 1 Reputation point
    2020-11-15T08:55:33.247+00:00

    Thanks @Dave Patrick for the reply, unfortunately it did not help. I've had a non standard password as it is and my version of the ReadyNAS does not have IP6 capabilities.

    I did the following:-

    net use * /delete (There are no entries in the list.)
    net use t: \nasname\data /user:admin nasadminpassword (The command completed successfully)

    afterward I was able to access the mapped drive via the command prompt whereas I was not before but was unable to via explorer, I was still getting "Element not found".

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  3. Teemo Tang 11,361 Reputation points
    2020-11-16T07:14:42.35+00:00

    Remove/Uninstall Lenovo apps from your computer
    Execute network reset
    Restart Explorer.exe
    Disable fast startup and \restart computer, access to your NAS again.

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  4. Pete M 1 Reputation point
    2020-11-16T08:07:01.86+00:00

    I don't have any Lenovo applications on my PC

  5. Pete M 1 Reputation point
    2020-12-10T09:47:43.18+00:00

    In case anyone else has the same problem, I think I have fixed it - at least it is working for now.

    I had been running the commands below in a command prompt opened as "Run as administrator", today I tried again but under my own context rather than admin and it seemed to have worked.

    net use * /delete
    net use t: \nasname\data /user:admin nasadminpassword