For iPhone user MFA is not working properly with autofill from message

Amit Verma 31 Reputation points
2020-11-21T11:21:53.207+00:00

Hi there,
I am an issue for iPhone users on our Production environment. Can you please provide your quick help to resolve this. Please find below the scenario in which we are facing issue right now:
During sign up end-user has to give his/her phone number to sent OTP message, after receiving OTP when end-user clicks on auto populate from message then OTP successfully comes to then verification code input but still end-user is not able to hit the continue button.
If user input OTP manually to verification code input field only then he/she will be able to hit continue button.

Please help me on this ASAP as it is affecting our PRODUCTION environment.

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
2,653 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,576 questions

2 answers

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  1. James Hamil 21,851 Reputation points Microsoft Employee
    2020-11-23T19:52:38.28+00:00

    Hi, please check this thread and adjust your settings appropriately. This should fix the issue!

    Best,
    James

    0 comments
  2. Frank K 1 Reputation point
    2020-11-24T11:47:41.003+00:00

    Issue also exists for my company and we've had to put a disclaimer requesting users not to use autofill from SMS which is frustrating. In our case we are using the two step InputOrVerify Technical Profile.

    As reported above, the OTP code is successfully picked up and offered via 'Autofill', however the VerficationCode input events are not properly executed or triggered upon autofill (at least within safari mobile).

    I've tried many ways to trigger and manipulate the events via Javascript but it's not possible (at least within the restricted custom javascript possibilities).

    Can the B2C team check and make sure that all Technical Profiles that verify SMS support this?