Force a retry of Office 365 deployment (CSP) in Intune

Simon De Barr 1 Reputation point
2020-11-21T19:48:24.417+00:00

Hi All
I have a deployment of Office 365 to a Windows 10 machine that is stuck 'pending'.
The Office suite is deployed via CSP.
The status of the deployment in the registry is 997, which indicates 'in progress'.
It's been in this state for several hours.
Is there a way to force a retry?
Note the Company Portal is not installed on the machine so that can't be checked.
The Intune logs on the machine do not mention Office 365.
TIA
Simon

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
882 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,406 questions
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  1. Crystal-MSFT 43,721 Reputation points Microsoft Vendor
    2020-11-23T02:12:35.08+00:00

    @Simon De Barr , From your description, I know we have deploy an intune policy to install Office 365. But it is not working. Could you confirm if we use the following CSP to deploy? Could you get a screen shot of the policy setting in Intune?
    https://learn.microsoft.com/en-us/windows/client-management/mdm/office-csp

    I notice the status is pending. If the time takes long. It seems the process is stuck at some steps. If we want to retry the installation, we can remove the group from the policy assignment and re-assign it to deploy again.

    Based as I know, there is an app named Microsoft 365 Apps. maybe we can also consider try to deploy Office 365 via this method.
    41684-image.png

    If there's any update, feel free to let us know.

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