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BSOD after login

Kevin Warnick 1 Reputation point
2020-11-23T02:47:54.237+00:00

I have to users that are running the latest version of windows 10. domain controller is a windows 2012 server. When user logs onto their laptop they get BSOD. If I login as a domain admins and then switch user and then login as them they get in. If I reboot the computer and try to login as the the user the BSOD comes back. It appears that when I give them a new computer the issue follows. I think it has to do with their domain Profile and not the local profile. Any ideas would be great.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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2 answers

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  1. Molly Lu 761 Reputation points Microsoft Vendor
    2020-11-23T09:22:23.303+00:00

    Hi Kevin,

    Welcome to Microsoft Q&A.
    What is the Bugcheck code? Please record it when the blue screen appears.
    What changes had been made before the issue started? (Patch, hardware, application update and so on. )
    Are the problem machines all Win 10? Are they jioned in the same domain?
    Try disable the 3rd party anti-virus software on the DC and then restart it.
    You can try update the DC system to the latest version.

    Best regards,
    Molly

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  2. Kevin Warnick 1 Reputation point
    2020-11-23T14:41:59.46+00:00

    I got a hold of the users laptop this morning.
    He was having issues getting programs to work.
    I looked for update and there was a couple of them.
    I install them and rebooted the laptop.
    after that he was able to login and use it.
    I will keep an eye on it.
    The Stop Code is below.

    Stop Code : RDR_FILE_SYSTEM
    What failed: mrxsmb20.sys

    The laptop is a surface pro 5.
    we are using Bitdefender as our VP.

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