Microsoft Store error: "This install is prevented by policy." - 0x8024500C

Csaba Cs 1 Reputation point
2020-11-24T09:28:27.293+00:00

Hi All,

I have a problem in our domain with Microsoft Store. When we're trying to install anything, it gives the following error message:

This install is prevented by policy. Ask your admin to enable Windows Update. Code: 0x8024500C

Additional info:

In the domain we're using a central system to install updates (like WSUS), but we have an OU in our AD, where WSUS is disabled with these group policy settings:
Computer Configuration > Policies > Administrative Templates > Windows Components > Windows Updates:

  • Configure Automatic Updates: Enabled, 2 - Notify for download and notify for install
  • Do not connect to any Windows Update Internet locations: Disabled
  • Specify intranet Microsoft update service location: Disabled

With these settings, Windows Update works, I can download and install Windows updates manually, if the computer account is in this OU, but Microsoft Store still gives the above error message.

It happens on every Windows 10 computers, with all versions we have from 1809 to 20H2.

Are there any other group policy settings which are disabling Microsoft Store, even if Windows Update is enabled?

Thank you in advance,

Csaba

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5 answers

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  1. Leon Laude 85,666 Reputation points
    2020-11-24T09:30:25.487+00:00

    Hi @CsabaCs-7728,

    I would ask the experts at the dedicated Microsoft Store for Windows 10 forum over here:
    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store

    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Leon

    0 comments
  2. Csaba Cs 1 Reputation point
    2020-11-24T09:47:05.327+00:00

    Hi @Leon Laude ,

    Thank you for your answer! I've already posted this question on the Community Site, but there I was suggested to raise the question here, as it's connected with WSUS and AD group policy settings.

    But now it's posted on both sites, I hope I'll get an answer.
    Here's the link to that post:
    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/microsoft-store-error-this-install-is-prevented-by/8cafac5a-e7e9-45d3-bd31-7ee2fbd8c246?tm=1606207941417

    Kind regards,
    Csaba

    0 comments
  3. Fan Fan 15,291 Reputation points Microsoft Vendor
    2020-11-25T00:18:49.25+00:00

    Hi,
    If you want to check the group policies, i would recommend you run command with administrator: gpresult /h report.html.
    All the policies for the users you logged on and the computer will be listed in the result.
    Check if any settings related to the update.
    Best Regards,

    0 comments
  4. RMP 1 Reputation point
    2021-01-27T21:13:18.087+00:00

    Quest for OP, were you able to get to resolution on this question.

    We also have GPO to prevent users from download updates from MS, but this blocks App Installs from MS Store. How did you workaround this issue?\

    Thanks

  5. Fan Fan 15,291 Reputation points Microsoft Vendor
    2021-03-04T02:09:30.8+00:00

    I am sorry that this issue still hasn't been resolved.
    If there is no progress, I would suggest you contact Microsoft Customer Services and Support to get an efficient solution:
    https://support.microsoft.com/en-in/hub/4343728/support-for-business

    0 comments