After Login into pearsonvue Getting blank page

Monika Agrawal 21 Reputation points
2020-11-24T12:45:45.863+00:00

When ever I am login into my pearsonvue account It is showing me blank page.

After so many try, Now it is showing me
"Sorry, we could not find your certification profile. Please Contact Support"

For further reference please find below screenshot.

42029-image.png

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  1. Dave Patrick 426.1K Reputation points MVP
    2020-11-24T13:35:47.66+00:00

    Glad to hear, you're welcome. I'd logon here with same credentials used for testing
    your Microsoft Certification dashboard

    and if not found you can request help with profile linking / merge in dedicated forums here. (Participate\Ask A Question)
    Certification Profile/Certification Dashboard
    Certification Profile/Incorrect/Missing Information
    Certification Profile/MCID Assistance
    Certification Profile/Account Linking

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-11-24T12:58:02.637+00:00

    MVA learning is supported on their own forums. I'd try asking for help in dedicated forums here. (Participate\Ask A Question)
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Monika Agrawal 21 Reputation points
    2020-11-24T13:34:37.62+00:00

    Thank you for writing @Dave Patrick

    Earlier I was not able to login in Microsoft account now I am able to login but facing below issue.

    After login "https://www.microsoft.com/en-us/learning/dashboard.aspx" I am able to see dashboard, but problem is when I want to see my Transcripts or my certificates, when I click on the button, it is showing error
    "Sorry, we could not find your certification profile. Please Contact Support".

    I don't know why it is showing error on these to buttons only.. otherwise I am able to schedule new exam, I can see my badges, everything else is working except these two button "View transcript" and "View certificates"

    42136-image.png

    42241-image.png

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  3. Monika Agrawal 21 Reputation points
    2020-11-25T07:03:40.957+00:00

    Thanks @Dave Patrick

    I got the resolution from one of the link provided by you.

    Steps that I followed to resolve this issue it with Chrome browser:

    1. open Chrome, delete all Cookies and activate 3rd Party Cookies.
    2. open a new private session
    3. Login to the learning Portal and accept the Cookies from the learning Portal.
    4. Now portal is working fine and you can download Transcript and Certificates
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