ASUS Strix X570-E Gaming Motherboard and Windows 10 SDK

JOHN_AMD_USER 1

When I try to install the Windows 10 SDK I immediately get a black screen and the PC reboots. All that will appear is the install screen showing 0% and then reboot.

Rita Han - MSFT 2,161 Reputation points

2020-11-30T01:56:15.687+00:00

Hello @JOHN_AMD_USER , could you show your Windows edition and version? You can check System requirements of Windows 10 SDK for more detailed information.
JOHN_AMD_USER 1 Reputation point

2020-11-30T17:30:25.123+00:00

The Windows Edition and version is as follows:
Windows: Windows 10 Pro
Version: 20H2
Build: 19042.630

These meet the requirements for the Windows 10 SDK.
Rita Han - MSFT 2,161 Reputation points

2020-12-01T02:57:33.047+00:00

Thanks for the information. Can you check if the hardware requriements meet? (1. 1.6 GHz or faster processor. 2. 1 GB of RAM. 3. 4 GB of available hard disk space). And you can via Event Viewer to see if there is system error event with source is BugCheck? If there is you can show the error information then we can do a further investigation.
JOHN_AMD_USER 1 Reputation point

2020-12-01T17:28:58.917+00:00
Yes the system meets the hardware requirements. Its an ASUS ROG Strix X570-Gaming E motherboard with an AMD Ryzen 5 3600X CPU with 32 gb memory.

I looked thru the Event Viewer and there were no entries with BugCheck in the logs. The most common Error was SChanel
A fatal error occurred while creating a TLS client credential. The internal error state is 10013.

System

Provider [ Name] Schannel
[ Guid] {1f678132-5938-4686-9fdc-c8ff68f15c85} EventID 36871 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x8000000000000000

TimeCreated [ SystemTime] 2020-12-01T17:22:55.6507035Z EventRecordID 25247

Correlation [ ActivityID] {41777d65-c800-0002-c67d-774100c8d601}

Execution [ ProcessID] 588
[ ThreadID] 3388 Channel System Computer xxxxxxxxxxxxxx

Security [ UserID] S-1-5-18

EventData

Type client
ErrorState 10013
Rita Han - MSFT 2,161 Reputation points

2020-12-02T08:43:42.873+00:00

Thanks for information. I want to confirm if you download the Windows 10 SDK from this site? And did you download installer or .ISO?
JOHN_AMD_USER 1 Reputation point

2020-12-02T17:41:07.133+00:00

Yes I downloaded the SDK from the Microsoft site and I tried BOTH the download installer and the ISO file both cause the same problem, will go to a black screen and then reboot. This happens right after the screen appears showing the installation progress, sits at 0% then the black screen and reboot. Nothing installs
Rita Han - MSFT 2,161 Reputation points

2020-12-03T01:52:55.07+00:00

Thanks for your confirmation. I'll consult the related engineer for helping on this issue and update here if there is any progress. Thank you for patient.