Mac Cannot connect to Windows PC using RemoteDesktop for Mac via VPN

Caleb Denman 126 Reputation points
2020-12-04T14:48:11.363+00:00

I have two nearly identically spec'd 2019 MacBook Pro's connected to company VPN. They can use interent, receive email, etc. so i know the network is working, however they cannot connect to other machines on this network via the Microsoft RemoteDesktop app for Mac. I have tried both the current stable release version, and the latest Beta version released Dec. 1, 2020.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Caleb Denman 126 Reputation points
    2020-12-11T04:21:12.947+00:00

    I ended up solving this issue in the Network preferences of the two Mac devices.

    The VPN needed to be manually assigned as the top of the order of networks in order for traffic to flow correctly through the VPN.

     > System Preferences > Network
    Select the Gear Icon with carrot (see screenshot)
    Select "Set Service Order.."
    Drag VPN to the top of the list
    Click OK
    Click Apply
    Live Long and Prosper
    47149-screen-shot-2020-12-10-at-111735-pm.png

    3 people found this answer helpful.

2 additional answers

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  1. Karlie Weng 14,486 Reputation points Microsoft Vendor
    2020-12-07T05:26:16.25+00:00

    Hello @Caleb Denman

    What's the error message when connection failed?

    What's the OS of windows PC?

    Please un-tick the checkbox " Allow connection only from computers running Remote Desktop with Network Level Authentication "
    on Windows PC
    45522-image.png

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    Best Regards
    Karlie

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  2. Caleb Denman 126 Reputation points
    2020-12-07T17:19:28.347+00:00

    Hi there,
    Unfortunately that didnt fix the issue.
    I have attached a screenshot of the error i am receiving on MacOS

    The Windows PCs are currently running Version 2004 Build 19041.630 of Windows 10 Pro.

    45871-screen-shot-2020-12-04-at-100709-am.png