Missing tasks

Rebecca Mack 1 Reputation point
2020-12-05T11:17:10.337+00:00

I have a number of flagged emails on two separate Outlook Exchange Accounts. Until a few days ago, all flagged items showed in My Tasks. Now a large number are not showing and can only be found when using Web Outlook. How can this be fixed?

Office Mac
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2020-12-07T07:18:00.9+00:00

    Hi @Rebecca Mack ,

    What's the version of your Outlook for Mac(Outlook>About Outlook), please ensure that you have updated to the latest version of Outlook.

    Now a large number are not showing

    Considering the issue occurred only recently, have you performed any special operations before it? And could it display normally if you create a new task via flagging emails?
    Did these missing tasks have any similarities(Due Date or others)? Could you find them via Search field in Outlook?

    If you could find those tasks via Search in Outlook, the issue may be related to your View settings, it's suggested to check and change your setting to test.

    Also, I have tested on my Outlook for Mac(version 16.44), but found all tasks in my Exchange account display normally, so it seems to I haven't reproduced your issue. Considering you could find those tasks in your web mail, the issue may be more related to your client. Based on my research, I found a similar thread, which mentioned the OutlookSearchRepair Tool may help us resolve the disappearing tasks, it's suggested to download and use it by the article mentioned to check if it could also be helpful to you.

    Update:

    For the task in New Outlook for Mac, please kindly understand that Microsoft teams are indeed working on adding support for task feature in the future, you could vote this idea in uservoice, which may increase the priority for our engineers to create a possible option or feature that can be included in the future updates of the program.

    By the way, for your current normal use in client, you could also try to turn off "New Outlook" and switch back via click this button.46798-new-outlook.png We understand this is inconvenient, but we are working hard to bring back support for this feature as soon as we can.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  2. Rebecca Mack 1 Reputation point
    2020-12-08T14:14:11.067+00:00

    Hi
    Thank you for your answers.
    I am using the latest version of Outlook 16.45.
    Unfortunately the issue yet again seems to be with 365 for Mac. I'm guessing there has been some upgrade that has now affected the ability for tasks to function correctly.
    New tasks can be created and appear through web outlook, but task functionally on 365 Mac is no longer working.
    It seems that many traditional functions of Microsoft 365 are simply not compatible with 365 for a Mac. This is an ongoing problem and I have spent hours trying to fix functions only for them to go wrong again or another problem to arise.
    My only option is to raise another complaint and see if someone in the tech team can try and find an answer.