Can't Sign in to Unlock or renew License for Visual Studio Community 2019

Question

When I open Visual Studio Community 2019, it tells me:

License: 30 day trial (for evaluation purposes only)  
Your evaluation period has ended. Please sign in to unlock the product.  
  
Check for an updated license  
  
We could not download a license. Please check your network connection or proxy settings  

I am signed in with two accounts (microsoft and github) so I have no idea why it says I need to sign in to unlock the product.

When I do try to log in with an account, I get the error:

We could not refresh the credentials for the account  
No account identifier found in service during interactive flow  

and then:

Access to the path 'C:\Users\{me}\AppData\Local\.IdentityService\V2AccountStore.json' is denied.  

I have already tried pretty much everything I can find on google, updating did not work, completely reinstalling did not work. I also can't remove my Microsoft account and attempt to resign in. When I try to remove the account I get the error:

An error occurred trying to remove this account.  
Error: Acccess to the path  
'C:\Users\{me}\AppData\Local\.IdentityService\V2AccountStore.json' is denied.  

When I try to sign in I get

How do I fix this and use Visual Studio Community 2019?

Answer 1

Hi @Mike w ,

Thank you for reporting it in Microsoft Q&A.

Please try the following steps:

1. Close all instances of Visual Studio
2. Delete all files of %localappdata%\.Identityservice
3. Relaunch your Visual Studio and click on the “Help” menu> Send Feedback > Report a Problem… > Sign in on Visual Studio Feedback page
4. Go back to check if you have signed in your account

Sincerely,
Anna

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Answer 2

Hi @Anna Xiu-MSFT
Thank you for the answer . That really helped me to resolve my account sign in problem in visual studio when I published my web api.

Thanks
Swati