User info in Teams is not updating

Question

Hi there,
Im MS Teams admin in my organization. Due to some reasons, I had to add some ID numbers before the Name of the user. I did it in Azure Portal. However in Teams app, the names are not changing (upgrading) accordingly. People who are accessing MS Teams on browser however appear with updated name. Is there any solution?

Answer 1

@QILA DEDAR SINGH CAMPUS ,

After you changed the user information, it needs to wait up some time for your settings to take effect in desktop client.

If it is unchanged after a long time, you could clear the client cache and relog in Teams client to check if it shows properly.

Clear cache by deleting any file in the following folders:

• %appdata%\Microsoft\teams\application cache\cache
• %appdata%\Microsoft\teams\blob_storage
• %appdata%\Microsoft\teams\Cache
• %appdata%\Microsoft\teams\databases
• %appdata%\Microsoft\teams\GPUcache
• %appdata%\Microsoft\teams\IndexedDB
• %appdata%\Microsoft\teams\Local Storage
• %appdata%\Microsoft\teams\tmp

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