Updates scan completion received, result = 0x80240438

Abdul Gafoor 1 Reputation point
2020-12-21T20:48:06.437+00:00

Hi,

I need help on a strange SCCM issue. I got 4 VLANs as;

  1. VLAN1 - Servers where SCCM.domain.com is sitting (Configuration Manager 2010 running on Win2016).
  2. VLAN2 - Set of domain-joined Win10 clients.
  3. VLAN3 - Set of non-domain-joined (workgroup) Win2012R2 servers
  4. VLAN4 - Set of non-domain joined (workgroup) Win2019 servers

Software deployment, updates deployment, etc. works well on VLAN1, VLAN2 and VLAN3. But updates deployment do not work on VLAN4. Following are the extract from related log files;

UpdateHandler.log

Successfully initiated scan. UpdatesHandler 12/21/2020 11:24:50 PM 12980 (0x32B4)
Successfully initiated scan. UpdatesHandler 12/21/2020 11:24:50 PM 11360 (0x2C60)
Updates scan completion received, result = 0x80240438. UpdatesHandler 12/21/2020 11:24:54 PM 11360 (0x2C60)
Updates scan completion received, result = 0x80240438. UpdatesHandler 12/21/2020 11:24:59 PM 11300 (0x2C24)
Updates scan completion received, result = 0x80240438. UpdatesHandler 12/21/2020 11:25:03 PM 12980 (0x32B4)

UpdatesDeployment.log

Job error (0x80240438) received for assignment ({BFCA7E3B-5C27-4D43-BA59-48E6701FBB60}) action UpdatesDeploymentAgent 12/21/2020 11:26:07 PM 12980 (0x32B4)
Updates will not be made available UpdatesDeploymentAgent 12/21/2020 11:26:07 PM 12980 (0x32B4)
CUpdatesAssignment::RaiseStateMessage, ulMessageId = -1073730068 UpdatesDeploymentAgent 12/21/2020 11:26:07 PM 12980 (0x32B4)
CUpdatesAssignment::RaiseStateMessage, hrError = -2145123272 UpdatesDeploymentAgent 12/21/2020 11:26:07 PM 12980 (0x32B4)
Raised assignment (TopicID) ({BFCA7E3B-5C27-4D43-BA59-48E6701FBB60}) state message successfully. TopicType = Evaluate, StateId = 3, StateName = ASSIGNMENT_EVALUATE_FAILED, StateCriticality = 1 UpdatesDeploymentAgent 12/21/2020 11:26:07 PM 12980 (0x32B4)

Here are the steps I already tried;

  1. Made sure SCCM.domain.com is pointing to the right IP in hosts file
  2. I tried browsing https://SCCM.domain.com:8531/ClientWebService/client.asmx from all VLANs
    It returns some data from VLAN1, 2 & 3. But it throws error from VLAN4.
    Checked all firewalls on both ends and logs are saying traffics are received very well.
    Tried disabling firewall from both end as well and made sure no f/w in between, but the result is same.
  3. Tried running 'netsh winhttp reset proxy' though it is direct connection (no proxy) - just hitting the wall
    Still same issue.
  4. Re-installed the client and restarted servers.
    Still same issue.
  5. Checked the boundary settings. VLAN4 is also added there and is a member of only boundary group, where other VLANs are also members.
  6. Stopped Windows Update in one of the server in VLAN4, cleaned folder C:\Windows\SoftwareDistribution\DataStore, started service again, but issue remains.

Is there anything else I need to try or am I missing anything here?

Thanks in advance :)

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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Microsoft Configuration Manager
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4 answers

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  1. Rahul Jindal [MVP] 9,151 Reputation points MVP
    2020-12-21T21:57:21.057+00:00

    Can you also check the wuahandler.log?

    0 comments
  2. Amandayou-MSFT 11,046 Reputation points
    2020-12-22T06:29:27.773+00:00

    Hi @Abdul Gafoor ,

    This error(Scan failed with error = 0x80240438) may be caused by proxy-related issues.

    We could check if there is the proxy on the VLAN4 by checking Internet Explorer.

    Step 1 Please open Internet Explorer.

    Step 2 Click the “Tools” drop-down arrow in the upper-right portion of the browser window. Select “Internet Options.”

    Step 3 Click the “Connections” tab in the Internet Options window. Click the “LAN Settings” button. If there is a check mark in the box next to the “Us a proxy server for your LAN” option, then your PC accesses the Web through a proxy server. If there is no check mark in the box, your computer does not use a proxy server.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Kalyan Sundar 561 Reputation points
    2020-12-31T05:33:17.997+00:00
    0 comments
  4. Chanuka Francis 356 Reputation points
    2021-03-04T13:17:56.913+00:00

    This error occurs due to port 8530 / 8531 blockage between ConfigMgr SUP and the client PCs. Open those ports to initiate the software update scan ®

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