identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application

Reddy Sekhar Reddy Gaddam 36 Reputation points
2020-12-23T21:42:59.577+00:00

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AADSTS50020: User account 'XXXXXXXXXXXXXXXXX@harsh.com .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
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Request Id: 5e8ece36-ce72-4fc7-a9f3-e59e3f86ab01
Correlation Id: a68f083d-2c59-4359-bc25-c7268da16e9b
Timestamp: 2020-12-23T21:26:48Z
Message: AADSTS50020: User account 'XXXXXXXXXXXXXXXXXXX@harsh.com .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
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Accepted answer
  1. JamesTran-MSFT 36,461 Reputation points Microsoft Employee
    2020-12-23T21:59:22.59+00:00

    @Reddy Sekhar Reddy Gaddam
    Thank you for your post!

    Error message:
    "User account 'XXXXXXXXXXXXXXXXX@harsh.com .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."

    Next Steps:
    1.You'll have to sign into an account that is part of the Microsoft Learning Identity Service tenant, add your XXXXXXXXXXXXXXXXX@harsh.com .com account.
    2.Once the account is added, you can retry logging-in with your outlook user.

    Lastly, if this is a Microsoft Learn issue, this currently isn't supported here on the Q&A forums. Our Microsoft Learn experts are actively answering questions in dedicated forums here:

    https://trainingsupport.microsoft.com/en-us/
    https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

3 additional answers

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  1. mibei weldon 1 Reputation point
    2021-11-24T11:26:18.113+00:00

    Request Id: acb39346-49ca-4bfd-9f8d-a920b2016a00

    Correlation Id: 0240d737-6425-4f97-8548-0ebe4b8d05c2

    Timestamp: 2021-11-24T11:10:18Z

    Message: AADSTS50020: User account 'mibwel@Stuff .com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application '320bada1-5e32-4b75-824f-e7825a88d51e'(DeviceKitsAuthClient) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

  2. VK 26 Reputation points
    2022-08-29T17:23:48.16+00:00

    Hi There,

    Error: User account 'abcd@harsh.com .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0000000000000000000000'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. '

    Solution: you need to add those users mail ids from which the users wanted to get access to the application.

    How to add?: Go to Azure AD (same tenant from which application was registered) -> Users -> Invite Users -> Fill basic details like name, email -> click on Invite/Add.

    Now, Issue was resolved.

    Clear cache & cookies or better try in Incognito mode.

    If you find this answer helpful then don't forget give a upvote.

    Thanks
    V Barnwal

  3. RotcheCapuyanOuao-8732 0 Reputation points
    2023-06-30T11:48:33.8266667+00:00

    Legal owner person Rotche Capuyan Ouano

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