i can't reset my windows hello pin

Question

Request Id: 48dac9ee-ea27-4010-9ac4-db773aad4a00
Correlation Id: b198fcde-91d4-4673-adca-f6de0749a004
Timestamp: 2020-04-06T15:42:08.169Z

Answer 1

You can follow along here.

https://support.microsoft.com/en-us/help/4026196/windows-10-pin-sign-in-issues

(please don't forget to mark helpful replies as answer)

Answer 2

the problem is that i make the two authentication by windows Authenticator app, when i try to reset my old pin it told me to give access from the Authenticator or sms or call but i don't receive the sms or call that's why (-_-).

Answer 3

You might try asking for help with the authenticator app here.

https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp

or also try asking for help here.

https://answers.microsoft.com/en-us/windows/forum/windows_10-hello

Answer 4

I'll thanks for the help.

Answer 5

You're welcome.