Lost Authenticator Phone, can't log in to 365 admin account

Allan J 6 Reputation points
2021-01-05T16:26:21.953+00:00

I'm the admin for my company, and my phone was lost with the authenticator. I can login on Microsoft and Live, but not MicrosoftOnline to manage our 365 services. When I installed Microsoft Authenticator on my new phone I was able to login to my account just fine. But logging into admin only gives me two options. Selecting to approve a request to the app doesn't initiate a notification on my phone. Selecting to use a verification code asks me for a 6-digit code and my phone supplies an 8-digit code. Any advice?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. 冲 谭 1 Reputation point
    2021-01-14T13:45:46.403+00:00

    I have the same problem now, have you solved it?

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  2. Mostafa Soliman 1 Reputation point
    2021-02-04T14:48:13.48+00:00

    I have the same problem too.

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