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I was told to post my question here from an expert on the community forum. My skype for business app on my iphone won't let me log in anymore. I get the error 'we can't sign you in. Please check your account details, advanced options and try again.' every time. I've tried reinstalling the app, changing the advanced options, clearing data, etc., and troubleshooting from all the articles with similar login issues to no avail. It's still the same login error.
Help!
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Does this issue persist all the time?
Can you sign in Skype for Business client on Windows or Android normally?
Have you tried to change another account to login in Skype for Business app?
Please make sure if your account and password information is correct. If the information is correct, try to change your network environment to see if it works for you.
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Hi, yes, the issue persists all the time. I haven't been able to log in once since I first got the error message.
I can sign in on my windows computer normally. I haven't tried on Android as I don't have an android phone.
I don't have access to another Skype for Business login, so no, I haven't tried that.
My account login information is correct. I have changed the network environment and gone through all the other typical troubleshooting solutions to no avail.
Hi, yes, the issue persists all the time. I haven't been able to log in once since I first got the error message.
I can sign in on my windows computer normally. I haven't tried on Android as I don't have an android phone.
I don't have access to another Skype for Business login, so no, I haven't tried that.
My account login information is correct. I have changed the network environment and gone through all the other typical troubleshooting solutions to no avail.
Doe anyone else have the same issue in your organization?
You can try to use connectivity analyzer to see if there is any error logs from it. Please don't forget to cover your private information before post your error logs here.
https://testconnectivity.microsoft.com/tests/OnPremisesSfBMobileAutoD/input
Is there any progress on this issue?
No one I've spoken to in my org has had this issue. I tried the connectivity analyzer and it was successful and read "Lync Autodiscover Web Service server for a secure connection on port 443 to obtain the root token."
Still unable to log in.
What is your topology in your environment?
Have you deployed Reverse Proxy Server?
Please check if you have deployed the right certificate on Reverse Proxy.
