Open eml attachment in Outlook

Christopher Stainczyk 1 Reputation point
2021-01-13T13:38:30.077+00:00

Hello!

We're using Outlook 365 ProPlus 1902 (Build 11328.20420 Click-Once).

When I receive a mail with an .eml attachment and open this attachment via double click it opens the message in outlook and displays the body correctly, but without any attachments. the .eml contains a attachment invoice.pdf which is perfectly visible when i open the .eml file in thunderbird, lotus notes, owa, etc...

Any ideas how to solve this? It has to be a outlook problem. To change the sent .eml file, like using another format, is unfortunatly no possibility.

Greetings
Christopher

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Robert Sparnaaij [MVP] 1,811 Reputation points MVP
    2021-01-13T16:32:23.03+00:00

    Note that your Version is no longer supported. The current Semi-Annual build is Version 2008. Version 2002 and 1908 are also still supported.

    I'd recommend to first update to a still supported Version to make sure we're not troubleshooting an issue which has already been solved.

    You can also update to Version 2012 in the Current Channel or Version 2011 in the Enterprise Channel.

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  2. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2021-01-14T06:24:24.683+00:00

    Hi @Christopher Stainczyk ,

    open this attachment via double click it opens the message in outlook

    If you download this .eml file locally and reopen it in Outlook, could the .pdf file display normally?

    which is perfectly visible when i open the .eml file in thunderbird, lotus notes, owa, etc...

    Considering the issue only occurred on your Outlook, it may be more related to your client itself. Could your issue be reproduced if you re-send the .eml and re-open this message in your Outlook?

    Based on my tests, I have tried to send a message with .eml attachment and open it in my Outlook 365 (Version 2012, Build 13530.20316 ), but the .pdf attachment could display normally on my Outlook, which seems to I couldn't reproduce your issue.

    For your client, if the issue only occured on this message, in order to avoid the sync error between client and server, it' suggested to create a new Outlook profile to test if the issue has any difference.(Control Panel>Mail>Show Profiles>New>type your profile name and readd your account)

    Also, the add-ins in Outlook client also may affect this issue, in order to avoid it, please try to restart your Outlook in safe mode to check(Windows + R>type"Outlook.exe /safe">enter)

    If your issue has any update, please feel free to post back.

    If the response is helpful, please click "Accept Answer" and upvote it.
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