Error Logging Into Sharepoint iOS App

Alan Crookes 1 Reputation point
2020-04-18T13:55:35.27+00:00

Has anyone seen a problem logging into sharepoint online using the Sharepoint iOS app. I choose "Sign in to SharePoint Online" as my sharepoint sites are on office 365. I put in my username and it directs me to a Microsoft page for the password and 2FA token. The setting up your account loads momentarily and then I get a dialog box saying "Couldn't sign in Unable to retrieve required tenant info" I had been using it before but signed out to document the sign in process for my colleagues. Couldn't find an answer on Google searches.

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  1. Dave Patrick 426K Reputation points MVP
    2020-05-01T21:33:41.847+00:00

    QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sharepoint-mso_imobile[msoffice_sharepoint-mso_imobile][1]

    (please don't forget to mark helpful replies as answer)

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  2. Alan Crookes 1 Reputation point
    2020-05-01T22:33:30.28+00:00
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  3. Dave Patrick 426K Reputation points MVP
    2020-05-01T22:51:29.63+00:00

    Sounds good.

    (please don't forget to mark helpful replies as answer)

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  4. Mike Lee 1 Reputation point Microsoft Employee
    2020-05-04T21:59:27.557+00:00

    Please make sure the user that is experiencing this error has access the the root SharePoint site collection.

    Thanks,
    Mike

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