Caller ID not displaying at top of Skype for Business

Question

Hi All,

We have several pick-up groups to allow admin staff to answer calls to one of a variety of central phone numbers. In the past, the caller ID phone number would display at the top of the Skype for Business window when answering a call, but since updating our PCs to the latest Office / Skype for Business build (16.0.13628.20xxx both 32-bit and 64-bit) the number no longer displays and we just see the Lync server name instead.

Any ideas what may be causing this?

Thanks,

Tim

Answer 1

@Tim Butterworth ,

Could you provide us a screenshot if possible?

Does anyone else have the same issue?

It recommends you clear the client cache and have a try.

1. Right click the Windows icon and open the Run bar
2. Type in: %localappdata%\Microsoft\Office\1x.0\Lync\ folder
3. Delete the sip profile folder.
4. Go into the Tracing folder, delete all files.

If all users have the same issue, you could go to Lync server event viewer to check if there is any related error message in Skype for Business front end server.

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

I have also experienced this problem with one of my Customers.

Is there a solution here so that the name of the caller and not the FrontEnd server name is displayed?