Single App mode problem iOS - Company portal does not download

Pavels 66 Reputation points
2021-02-03T13:55:12.263+00:00

Hi, I have single app mode setup for my iPads enrollment. Everything worked fine for the last year. Today my users are not able to pass trough "Guided Access app unavilable..."screen. Seems that automatic download of Company Portal does not work. I saw post on reddit that someone has this problem as well. https://www.reddit.com/r/Intune/comments/lbmcbj/single_app_mode_takes_hours/ Any suggestions?

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Pavels 66 Reputation points
    2021-02-03T14:09:29.78+00:00

    It's probably related to incident below. However MS claims it's fixed now.

    Incident ID:
    IT237315

    User Impact:

    Users were unable to enroll iOS devices and Windows AutoPilot devices as portal.manage.microsoft.com was inaccessible.

  2. Lu Dai-MSFT 28,356 Reputation points
    2021-02-04T02:29:13.427+00:00

    @Pavels Thanks for posting in our Q&A.

    For this issue, I have done a lot of research. In our official articles, I find the same error message. We can read the following article as a reference. We can try the resolution to fix the problem.
    https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-device-enrollment-in-intune#users-iosipados-device-is-stuck-on-an-enrollment-screen-for-more-than-10-minutes

    Hope the above information will help.

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