Account issue

Janice Chan 1 Reputation point
2021-02-07T02:59:15.793+00:00

Hi team - I made an one-off purchase a few years back and my computer was broken recently. Now I'm using a new computer and is there any way I can use the account I purchased before or do I have to purchase again as long as it's in a new machine?

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Janice Chan 1 Reputation point
    2021-02-07T06:21:50.16+00:00

    the one-off classic package including excel, word and powerpoint only

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  2. Karlie Weng 14,331 Reputation points Microsoft Vendor
    2021-02-08T02:51:58.12+00:00

    Hello @Janice Chan

    For Classic versions of Word, Excel, PowerPoint, and Outlook, one-time purchase for 1 PC , it is transferable.

    According to Microsoft License Terms, every time you transfer the software to a new device, you must remove the software from the prior device.

    You can Contacting Microsoft Support for detailed instructions.

    Search for license terms
    https://www.microsoft.com/en-sg/useterms

    Best Regards
    Karlie

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