Microsoft Ads not displaying in UWP App

Muhammad Ammad 1

Hi,
I build an UWP desktop app, that is launching an exe inside it, It requires full trust permission, app is working fine, but when I integrated Microsoft ads in it, Test ads were displaying fine but when I publish it to store live ads are not displaying. I contact Microsoft support, they didn't reply with clear answer, here is what they say

"Thank you for following up with me. After some research to your app, it is not launching correctly which pauses a problem as far as even receiving ads. You will need to code your app correctly in order for it to launch correctly and show ads.
We do not provide implementation support and do recommend if you do need assistance, to post your questions on the Technical Forums OR contact Paid Technical Support."

I am wondering what is wrong with launching app.

Thanks

Roy Li - MSFT 32,111 Reputation points Microsoft Vendor

2019-12-09T08:44:18.103+00:00

First thing needs to be confirmed, is the ad control's size matches that size you choose in the dev center for unit ID?
Muhammad Ammad 1 Reputation point

2019-12-09T09:42:51.997+00:00

I am using interstitial ads,
for banner ads I also tried different sizes as mentioned in dev center
Roy Li - MSFT 32,111 Reputation points Microsoft Vendor

2019-12-09T10:06:08.507+00:00

Could you share the ticket number created from Contact us here?

By the way, the Microsoft Q&A hasn't fully support questions about AdControl and Ad SDK. Please ask questions about Ads in the MSDN Ad forum.
macintoshpro 36 Reputation points

2020-01-04T16:33:39.083+00:00

This problem happen for 2 months and never get fixed, many threads created on old MSDN forums
Roy Li - MSFT 32,111 Reputation points Microsoft Vendor

2020-01-06T03:53:23.883+00:00

The store team has found the problem that is related to AppNexus Tpan already. The team is working on this. Thank you for your patience.
macintoshpro 36 Reputation points

2020-01-06T03:55:07.133+00:00

I know that information 20 days ago and still waiting for fix. Did it related to low ad fill rate? My revenue not increase at all during New Year Holiday
Roy Li - MSFT 32,111 Reputation points Microsoft Vendor

2020-01-06T04:00:07.77+00:00

I understand your feelings. But I can't confirm if they are related because only the team could check the data in the backend. Sorry for the inconvenience.